Digital Workplace
Where Your
People Do Their
Best Work
Give every employee a secure, intelligent workplace they can rely on from anywhere, with AI-enabled support and experience data that turns everyday technology into measurable productivity.
Overview
Experience-First Digital Workplace Services
Your people judge the digital workplace by how it feels to use, not how it is run. Getronics manages the whole digital workplace as one experience-first service, measuring device, application, and sentiment data to find friction, then using AI to remove it.
We help CIOs modernise the operating model, CFOs cut cost-to-serve by shifting from reactive support to proactive automation, and consolidate suppliers into one globally capable partner. Recognised in the Gartner Magic Quadrant for Outsourced Digital Workplace Services for four consecutive years, across 80+ countries.
52%
faster resolution time via AI chat than self-service portal tickets.
1.5M+ Users
Our service desk and support operations serve more than 1.5 million end users across 80+ countries.
1.8M+ Devices
We manage approximately 1.8 million workplace devices worldwide through our Device as a Service model.
Our Solutions
One Experience-First Workplace Partner
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Digital Employee Experience & Workplace Intelligence
We measure the workplace from your employees' point of view. Advanced AI-powered digital experience monitoring surfaces device and application friction before it reaches your people, while IT asset management and service data build a prioritised improvement plan. Experience-level agreements link performance to business outcomes, and disciplined incident management shifts your workplace from reactive fixes to proactive prevention.
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AI-Enabled Support & Service Experience
Your people get help through the channels they prefer. Our IT support and service desk blends AI self-service, automated resolution, and human expertise across phone, chat, email, and AI in 22 languages, while on-site and field services bring hands-on support wherever presence is needed. GenAI agents and predictive remediation cut repeat incidents and manual effort, so support gets faster, cost-to-serve falls, and the everyday experience keeps improving.
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AI Workplace Transformation
We help you move from AI experimentation to governed, measurable adoption. AI assistants and custom agents automate tasks and surface real-time insight, while Microsoft 365 and AI adoption support help employees actually use the tools they are given. Structured change management and managed governance make sure productivity gains are real, secure, and sustained at scale.
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Secure Modern Workspace
We manage the digital workplace as one connected environment, combining Microsoft 365 workspace, virtual desktops, unified endpoint management to keep devices and apps consistent, device as a services lifecycle and cost management. Identity, access, and data protection sit on a zero-trust foundation that keeps your people and information secure.
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Collaboration, Communications & Smart Workplaces
We connect people, places, and channels so hybrid work simply works. Unified communications brings voice, video, cloud calling, and contact centre together, underpinned by secure remote access and monitored connectivity. IoT-enabled smart spaces, smart meeting rooms, and utilisation insight make your physical offices as productive and measurable as your digital workplace.
Our Solutions
One Experience-First Workplace Partner
Digital Employee Experience & Workplace Intelligence
We measure the workplace from your employees' point of view. Advanced AI-powered digital experience monitoring surfaces device and application friction before it reaches your people, while IT asset management and service data build a prioritised improvement plan. Experience-level agreements link performance to business outcomes, and disciplined incident management shifts your workplace from reactive fixes to proactive prevention.
Client
Food & Beverage Company
Case Study
One Global IT Partner for 23 Countries
A major food and beverage company operating across 23 countries needed unified IT. Getronics delivered one end-to-end managed solution, cutting costs and simplifying IT management across the entire business.
About Us
Built for Enterprise. Proven at Scale.
We have been recognised in the Gartner Magic Quadrant for Outsourced Digital Workplace Services for four years running. Big enough to deliver globally, focused enough to give your people a personalised, experience-first service most larger providers cannot match.
01
Experience-First
We measure the workplace from your employees' point of view, using telemetry, sentiment, and XLAs to remove friction and improve experience continuously.
02
AI-Enabled
AI runs across support, automation, and adoption, cutting manual effort and linking spend to measurable productivity rather than disconnected tools.
03
Secure & Global
Modern work and AI adoption on a secure foundation of identity, endpoint protection, and data governance, delivered consistently across 80+ countries.
Partnerships
Our Technology Partners
We carefully select tier-one technology providers and emerging innovators to proactively manage, continually improve and elevate digital employee experiences combining workplace intelligence, automation and actionable insight to create more productive, reliable and engaging ways of working.
Insights & Resources
Digital Workplace Insights
View all insights
FAQs
You have questions. We have answers.
Digital workplace solutions cover the full range of managed IT solutions that support how your employees work, including service desk support, endpoint device management, unified communications, cloud productivity tools, and workplace security. Getronics delivers all of these as an integrated managed service, giving enterprises a single partner for every aspect of how their people work.
Getronics provides digital workplace services in more than 80 countries, with field engineering teams and service desk operations supporting enterprises across Europe, the Americas, and Asia-Pacific. Our service desk operates 24/7 in 22 languages, ensuring your employees always have support wherever they are.
Yes. Getronics has been recognised as a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services for four consecutive years (2022–2025), reflecting our depth of capability, global reach, and consistent customer outcomes.
Our services cover the full employee technology lifecycle: AI-powered IT service desk, device procurement and lifecycle management, unified communications, Microsoft 365 management, smart building technology, on-site engineering, workplace security, and IT asset management. We tailor the scope to your needs, whether you require one service or the full suite.
Absolutely. Our services are built for the modern hybrid workforce. Whether employees are in the office, remote, or travelling, we ensure they have the tools, devices, and support they need, from AI-powered remote service desks to on-site engineering and smart office technologies.
Security is embedded across all our digital workplace services. We operate a centralised Security Operations Centre (SOC) providing 24/7 threat monitoring, incident response, and compliance assurance, including endpoint protection, SIEM, identity and access management, and alignment with ISO 27001 and SOC 1/2 Type-2.
Yes. Microsoft 365 management is a core part of our Managed Cloud Office service. We handle licensing governance, user support, Teams, SharePoint, Exchange, and compliance monitoring, helping organisations reduce licence waste and maximise their M365 investment. We also support Azure and Intune.
Unlike providers who specialise in one or two areas, Getronics covers the entire digital workplace experience — from devices and desks to smart buildings and security — as a single managed service. Our global reach, 22-language support, Gartner-recognised leadership, and long-term customer partnerships set us apart.
Yes. Our services are built for enterprise scale and designed to evolve with you, whether you’re expanding into new geographies, managing M&A transitions, or shifting to new ways of working. Many of our customers have been with us for over a decade through significant business changes.
We combine device and application telemetry, sentiment, and service data through digital experience monitoring and XLAs, so you can see where productivity is being lost and where investment will have the most impact.