Global reach. Local touch.
Getronics is the founding and leading member of the Global Workspace Alliance (GWA), a partner ecosystem established in 2009 that provides customers with IT services and last-mile onsite support across more than 185 countries, with one single point of contact, contract, and billing entity.
Our mission is to support global companies as they continue to transition in an ever-evolving workplace landscape, enabling their staff to remain engaged and productive, regardless of where they are in the world.
A unique ecosystem
Together, the alliance members bring the best of both worlds: the global reach of a Tier-1 provider with our partners’ local expertise and cultural awareness.
Underpinned by a Global Service Delivery and Transition Model, all GWA Partners operate under a single governance framework, with integrated tooling, joint investments, and pre-established customer T&Cs and SLAs. Global customers benefit from a flexible, seamless, and transparent operating model that goes way beyond traditional subcontracting.
01
Always on support
Anywhere, any-channel IT assistance with consistent service and back-to-back committed SLAs, no matter the region.
02
One point of contact
A single contract and dedicated contact covering all your IT needs, backed by a global service network with in-country expertise.
03
Flexible global delivery
Centralized or local-to-local billing models with unified contract management — built to scale across regions.
Global field services and warranty support for a leading hardware manufacturer
A global hardware and service provider needed a partner that could absorb the complexity of delivering field support, deployment, and warranty services across international regions without compromising consistency or speed. Getronics has held that role since 1994, managing approximately 250,000 tickets annually and representing the customer’s brand on-site with end customers every day together with GWA partners.
Hyper-local IT solutions at scale
IT businesses traditionally offer a one-size-fits-all solution, but in a rapidly changing world, companies need solutions built bespoke around their requirements. The GWA enables Getronics to work with a global network of partners to create truly global solutions with a local focus.
Today, the GWA embodies a total collective workforce of 38,000 field engineers, covering more than 185 countries and jointly managing more than 10 million workspace assets. Customers experience fully integrated services with one single point of contact and one bill. Users are empowered to achieve their highest levels of performance by making technology work for them – anytime and anywhere.
38,000
field engineers
185 countries
covered
10 Milllion
workspace assets supported