Solutions by Industry
IT and OT Solutions
for Passenger
Transport
We manage IT and OT systems across airports, rail and transport infrastructure on three continents - from airfield lighting and baggage handling to passenger apps and departure sequencing. Technology that keeps people moving safely, at scale.
Overview
Technology That Keeps Passengers Moving Safely
A UK airport group operating across regional airports has been partnering with Getronics for over 12 years. The engagement covers critical national infrastructure, including service desk, network services, cybersecurity, field engineering, and smart building technology across three airports welcoming nearly 12 million passengers annually.
For one of Europe's largest airport operators, Getronics manages IT & OT systems per airport across a network spanning seven countries. These partnerships demonstrate what industry IT solutions for transportation look like when the technology must support passenger safety, operational continuity, and regulatory compliance at national scale.
200 Million+
Passengers served annually through a multi-country airport network, where Getronics manages more than 200 IT & OT systems across 48 airports.
12+ Years
Of continuous partnership with a large UK airport group, supporting critical national infrastructure for nearly 12 million passengers annually.
50+
Business-critical applications managed at one of the UK's largest airports since 2012, including the airport operating database, departure sequencing, security screening, passenger boarding, and mobile apps.
Solutions
Transport IT Capabilities
Operational Technology & SCADA Management
- SCADA integration and OT system management across airports, rail and ports
- Airfield lighting, baggage handling, HVAC and power plant monitoring
- Wonderware System Platform, InTouch OMI and Historian deployment
- 24/7 centralised support with embedded field technicians on-site
Airport Application Development & Management
- End-to-end application development, management and DBA services
- Departure sequencing, security screening, stand planning and visual docking guidance
- Passenger-facing mobile apps on iOS and Android
- ServiceNow, SharePoint, Power Apps and Oracle/SQL database administration
Digital Twins & Predictive Maintenance
- Digital twin deployment unifying HVAC, lighting, escalators and jet bridge systems
- Machine learning-driven predictive maintenance and energy optimisation
- Single monitoring platform across multi-site airport estates
- Integration with existing OT and IoT infrastructure
Passenger Experience & Smart Transport
- Smart passenger flow monitoring using beacons and IoT sensors
- Real-time mobile notifications and terminal touchpoint integration
- Check-in, security, boarding and baggage claim system connectivity
- Personalised passenger journey platforms integrated with airport operations
Cybersecurity for Critical National Infrastructure
- 24/7 SOC monitoring and incident response for transport environments
- NIS2 and ISO 27001 aligned security operations
- Endpoint detection, vulnerability assessments and threat intelligence
- Security frameworks designed for systems where failure impacts passenger safety
Managed IT Services for Transport
- 24/7 multilingual service desk operating across 22 languages
- Field engineering embedded at critical transport sites
- SLAs structured for operational urgency and passenger safety continuity
- Full IT stack management from network services to smart building technology
Solutions
Transport IT Capabilities
Operational Technology & SCADA Management
- SCADA integration and OT system management across airports, rail and ports
- Airfield lighting, baggage handling, HVAC and power plant monitoring
- Wonderware System Platform, InTouch OMI and Historian deployment
- 24/7 centralised support with embedded field technicians on-site
Case Study
Reliable IT for a Leading UK Transport Operator
A leading UK rail and bus operator serving millions of daily passengers has trusted Getronics since 2018. For them, managed IT delivered 96.6% CSAT, P1 incidents cut to three in a year, and around £100,000 saved.
Client
UK Airport Operator
Case Study
12-Year Strategic Partnership with a UK Airport Group
A UK airport group has partnered with Getronics for 12+ years, covering service desk, cybersecurity, field engineering, and smart building for critical infrastructure.
Related Solutions
Explore our IT Solutions
Talk to an expert
FAQs
You have questions. We have answers.
OT system management, SCADA integration, passenger experience platforms, application development and management, cybersecurity, digital twins, managed IT services, and field engineering for airports, ports, and rail infrastructure. Getronics manages 200+ OT systems across 48 airports and 50+ business-critical applications at a major UK and global airport.
Getronics manages OT systems covering airfield lighting, baggage handling, HVAC, power plant monitoring, and passenger terminal controls. For a European airport operator, this spans 48 airports across 7 countries using Wonderware System Platform, InTouch OMI, and Historian. A 24/7 service desk provides centralised support with field technicians for on-site deployment.
Yes. Getronics deployed a Digital Twin solution across 14 airports in Mexico and Jamaica, unifying HVAC, lighting, escalators, and jet bridge systems into a single monitoring platform. The solution uses the Getronics Integration Hub with machine learning for predictive maintenance and energy efficiency.
Through smart passenger flow monitoring using beacons and IoT, real-time mobile apps with push notifications, and integrated terminal touchpoints covering check-in, security, boarding, and baggage claim. At one major UK airport, Getronics built the passenger-facing mobile app and manages the systems behind security screening and departure sequencing.
Transport systems classified as critical national infrastructure require elevated security standards. Getronics delivers 24/7 SOC monitoring, endpoint detection, vulnerability assessments, and incident response aligned with NIS2, ISO 27001, and sector-specific requirements. Getronics provides the same compliance-first security for financial services and insurance clients.
Yes. Service desks operate 24/7 in 22 languages with response processes built for operational urgency. Dedicated field engineers are embedded at critical transport sites, including AENA airports and a major UK airport. SLAs and escalation paths are structured for environments where system issues directly impact passenger safety and operational continuity.
Getronics has managed 50+ business-critical applications at a major UK airport since 2012, including ServiceNow, SharePoint, Power Apps, mobile apps, and DBA admin services for SQL and Oracle. For a European airport group, Getronics co-created an award-winning passenger app available across iOS and Android.
Yes. Getronics supports transport operators modernising legacy dispatch, scheduling, and terminal management systems through application refactoring, cloud migration, and integration with modern analytics and IoT platforms. Our Digital Twin deployments show how predictive maintenance and AI transform operations.
37+ years delivering technology to transport operators, with award-winning teams at a major London airport and airport group. From OT systems serving 200 million passengers to digital twins across Mexican airports and fleet management apps, Getronics combines deep sector knowledge with full-stack IT services for transportation.