Integrated managed IT services for a UK airport operator
Getronics is a long-term strategic technology partner to an operator of multiple UK airports, supporting critical operations through 24×7 service desk, ITIL service processes, field engineering, software asset management, remote infrastructure management, public cloud and security services.
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- Industry: Transport
- Region: United Kingdom
For an operator of multiple UK airports, reliable technology support plays a direct role in daily operations. Millions of passengers move through its airport environments each year, supported by systems, service teams and infrastructure that must perform around the clock.
Getronics has supported the group for more than 12 years, building a strategic partnership based on service continuity, local engineering expertise and continual improvement. The renewed agreement extends the relationship through 2028.
The scope covers 24×7 Service Desk, ITIL service processes, on-site and field engineering, software asset management, remote infrastructure management, public cloud and security services.
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Challenge
The airport operator needed reliable multi-service IT support across a critical UK airport environment, with clear ownership and service continuity.
Solution
Getronics provides 24×7 Service Desk, ITIL service processes, on-site and field engineering, software asset management, remote infrastructure management, public cloud and cybersecurity services.
Results
The client benefits from a consistent managed IT model that supports users, infrastructure, cloud services, resilience and on-site airport operations.
Supporting always-on airport operations
Airport operations depend on reliable technology across service channels, infrastructure, workplace support and security. Our client required a partner that could support a complex, always-on transport environment with clear service ownership, consistent processes and local engineering presence.
The organisation also wanted continuity across a wider managed IT model. That meant combining 24×7 end-user support, ITIL-aligned service processes, on-site and field engineering, software asset management, remote infrastructure management, public cloud and security services within one long-term partnership.
An integrated managed IT service model
Getronics provides an integrated managed IT service model for the airport operator. The 24×7 Service Desk gives users continuous access to support, while ITIL service processes help structure incident, request and service management across the environment.
On-site and field engineering teams provide local support for airport operations, while software asset management helps the client maintain clearer control over software use and licensing. Remote infrastructure management supports day-to-day performance, availability and operational oversight, with public cloud and security services adding scalable capability and protection for critical systems.
Stronger continuity across critical airport IT
The airport operator now has a long-term managed IT partner supporting the services behind a high-volume, critical transport environment. Getronics provides day-to-day service continuity across user support, engineering, infrastructure, cloud and security operations.
The partnership gives the client a more consistent operating model, with specialist teams available around the clock and locally embedded engineers supporting airport environments on site. It also creates a stronger foundation for ongoing improvement as the group continues to modernise technology services across its airports.
12+ years of partnership
Long-term strategic IT support
24×7 Service Desk
Always-on user support
6 core managed service areas
Broad managed IT coverage
“For an airport operator, managed IT support should combine round-the-clock service, local engineering presence and strong control across infrastructure, cloud and security.
This partnership brings those capabilities together in one operating model, helping the client support critical services, maintain continuity and keep improving technology operations across its airport environments.”
– Andrew Madigan
Client Director,
Getronics
