Keeping critical UK transport projects moving with integrated IT support
Getronics helped Octavius Infrastructure strengthen IT service delivery across office-based teams and site-based workforces, combining service desk ownership, field engineering, logistics, private cloud hosting and reporting to reduce disruption and support business growth.
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- Industry: Transport and infrastructure
- Region: United Kingdom
Octavius is a leading UK transport solutions provider specialising in rail and highways infrastructure. With around 900 employees and turnover of £323 million in FY 2024-25, the company delivers critical projects for clients including National Highways, Network Rail and HS2 JV. Its teams work across multiple locations, including offices and active project sites, so reliable IT support plays a direct role in keeping people productive and projects on track.
In 2024, Octavius selected Getronics as an IT partner to provide a more consistent service desk experience, stronger field support and clearer management information across a complex multi-supplier environment.
Challenge
Octavius needed consistent IT support for office-based and site-based users, with clear ownership, scalable service capacity and less disruption across a distributed workforce.
Solution
Getronics delivered an integrated service model covering service desk triage, major incident management, problem management, field engineering, logistics, device lifecycle support and private cloud hosting.
Results
Octavius reduced time lost to technology issues, improved support consistency and strengthened critical incident management with clear reporting and better operational coordination.
Dependable IT support for a distributed transport workforce
Octavius delivers critical rail and highways infrastructure projects across the UK. Its people work across offices, project sites and multiple geographic locations, so IT issues can quickly affect productivity, collaboration and operational continuity.
The company needed a partner that could provide a consistent service desk experience, take ownership from first contact through to resolution and coordinate effectively across a complex multi-supplier environment. As Octavius continued to grow, the service also needed the maturity and capacity to scale across new sites, users and applications without weakening service quality.
Service desk ownership connected with field support and logistics
Following an RFI process, Octavius selected Getronics for its mature service model, transparent reporting and flexible partnership approach. Getronics shaped the service around Octavius’ environment rather than applying a fixed delivery model.
The service combines structured service desk triage, major incident management, problem management and proactive trend analysis. Getronics also provides field engineering and logistics, including device lifecycle support for office and site-based users, laptop delivery and recovery, Dell warranty coordination and private cloud hosting for the Octavius website.
Less lost time and stronger control of critical incidents
Customer feedback and reporting show that, in the first year of service, the average user lost one hour less per year to IT-related disruption. Across a workforce of around 900 people, that creates a direct productivity gain for the business.
Getronics has also improved incident coordination by managing resolver teams and automating senior stakeholder notifications. Octavius’ internal technology teams can focus on the incident, business impact and communication, while post-incident reporting and problem management provide clear insight without extra administrative burden.
Stronger incident coordination
For faster multi-supplier response
Clearer operational insight
Better visibility of recurring issues
More consistent user support
Reliable support across locations
“Getronics has significantly underpinned our strategic commitment to silent running for Octavius, giving us stability and continuity across key areas of IT operations.
Their strong partnership focus and commitment to continual improvement make them a crucial part of our vendor ecosystem and feedback from our user community shows that this is being felt across the business.”
– Kate Spresser
Technology Director,
Octavius
“Getronics makes a real difference in keeping our IT running smoothly, so our teams can focus on their work instead of dealing with disruptions. In the first year alone, the average user lost about an hour less to IT issues, which adds up to a significant productivity gain across the organisation.
Incidents are handled efficiently, and their reporting gives us clear insight without adding extra work. Overall, it just makes our day-to-day IT experience so much easier.”
– Phil Moses
CFO,
Octavius
“Getronics has delivered clear, measurable value for our business, and helped ease the operational burden on our internal technology team.
Their reliable service, strong coordination and collaborative approach make them a great partner.”
– Chris Pickton
Head of IT Service,
Octavius
