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Four regions, multiple hospital centres, one patient record: Grupo Hospitales Parque unified its entire Health Information System on a single platform with Getronics’ specialised healthcare IT services and solutions.

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Overview

One Patient Record Across Every Hospital

When Grupo Hospitales Parque, the national hospital group within Caser Grupo Helvetia, set out to sustain growth across Mallorca, the Canary Islands, Extremadura, and Castilla-La Mancha, fragmented hospital information systems stood in the way. The group needed healthcare IT services that consolidated every centre into one corporate HIS, unified patient medical records and catalogues, and still allowed centre-specific configuration. Getronics implemented Sfere as the group-wide platform, integrating Navison for logistics and OGS for patient guidance, improving billing accuracy, cost control, and quality of care. 

Unified Health Information System

Replacing separate centre-level platforms, this solution provides every Hospitales Parque hospital with shared patient records, each with centre-specific configuration.

4 Regions

Covered by the unified Sfere development: Mallorca, the Canary Islands, Extremadura, and Castilla-La Mancha, supporting consistent national growth.

3 Integrated Platforms

Delivered as one comprehensive solution: Sfere for clinical records, Navison for logistics management, and OGS for patient guidance.

Solutions

Healthcare IT Capabilities

  • Electronic Health Records & Clinical Platforms

    • Implement and integrate EHR systems across single or multi-site environments
    • Migrate legacy clinical data with full audit trails and zero patient record loss
    • Configure centre-specific workflows within a shared platform architectur
    Female doctor reviewing electronic patient records on a tablet while standing inside a contemporary hospital ward.

  • Health Information System Unification

    • Consolidate fragmented hospital systems into a single corporate HIS
    • Maintain centre-level configuration while enabling group-wide data visibility
    • Integrate logistics, billing, and patient guidance into one unified solution

  • Clinical Data Analytics & Interoperability

    • Connect disparate clinical and operational data sources into a common data layer
    • Enable real-time reporting across sites, specialisms, and care pathways
    Healthcare data analysts and clinicians reviewing patient analytics dashboards and medical data visualisations on large displays.

  • Healthcare Cybersecurity & Compliance

    • Protect patient data and clinical systems against evolving threat landscapes
    • Meet NIS2, GDPR, and sector-specific regulatory requirements across jurisdictions
    • Deliver continuous monitoring and rapid incident response for critical care environments
    Hospital cybersecurity operations centre with analysts monitoring medical systems and analytics on large displays.

  • Managed IT Services for Healthcare Providers

    • Provide end-to-end IT management so clinical staff stay focused on patient care
    • Deliver consistent service levels across hospital networks, clinics, and remote sites
    • Scale support up or down as your organisation grows or restructures

  • Healthcare IT Consulting

    • Assess current IT maturity and identify gaps against clinical and operational goals
    • Design technology roadmaps aligned to procurement cycles and care delivery targets
    • Provide vendor-neutral guidance across infrastructure, platforms, and digital transformation
    Diverse team of clinicians and technology consultants discussing hospital analytics and transformation initiatives around a meeting table.
Solutions

Healthcare IT Capabilities

Electronic Health Records & Clinical Platforms

  • Implement and integrate EHR systems across single or multi-site environments
  • Migrate legacy clinical data with full audit trails and zero patient record loss
  • Configure centre-specific workflows within a shared platform architectur
Female doctor reviewing electronic patient records on a tablet while standing inside a contemporary hospital ward.
Doctors and nurses collaborating around a workstation displaying shared electronic patient records, in a bright contemporary hospital.Doctors and nurses collaborating around a workstation displaying shared electronic patient records, in a bright contemporary hospital.

Client

Hospitales Parque

Case Study

A Unified Health Information System at Hospitales Parque

Grupo Hospitales Parque consolidated every hospital centre onto Sfere, one corporate HIS with unified patient records, improving billing accuracy, cost control, and the speed of opening new centres.

Multiple hospitals, multiple legacy systems, one patient record
Nurse in scrubs reviewing a document, with colleagues walking through a bright hospital corridor in the background.
About Us

Clinical Technology Designed Around How Clinicians Work

Sfere is built on four principles: interoperability, technological independence, cloud-native architecture, and embedded AI. Designed around how clinicians and administrators work, it is web-based, device-independent, and traceable, giving Getronics' healthcare IT solutions the clinical efficiency hospitals need without operational complexity. The same approach supports tourism, transport, and logistics clients. 

01

Unified Records

Paper-free clinical records with full traceability of every change. As part of our IT managed services, every centre shares the same patient medical records on one corporate HIS, so clinicians see a complete history wherever the patient is treated. 

02

Faster Billing

Standardised clinical data flows directly into billing systems, reducing coding errors and accelerating reimbursement cycles. This is a core benefit of Getronics’ healthcare IT services, as it removes the need for manual translation from handwritten notes to billing codes.

03

Multi-Campus Access

Web-based and technology-independent, so clinicians at any of the hospital group’s campuses access the same patient records through the same interface. These healthcare IT solutions ensure that, regardless of device or department, the data is always where it needs to be.

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FAQs

You have questions. We have answers.

  • Sfere is Getronics' healthcare information platform that unifies hospital information systems into a single corporate HIS. Getronics deployed it across Grupo Hospitales Parque, part of Caser Grupo Helvetia, replacing separate centre-level systems with unified patient records, catalogues, and general processes alongside centre-specific configurations. 

  • The deployment supports the group's hospital centres across four regions: Mallorca, the Canary Islands, Extremadura, and Castilla-La Mancha. Implementation began in the Canary Islands centres in Tenerife, Fuerteventura, and Lanzarote before being extended to the rest of the group. 

  • Through a centralised installation with unified and distributed data configuration. Patient medical records, entities, and catalogues are shared group-wide, so a patient treated at one centre has a complete, accessible record at any other centre within the group. 

  • Yes. The platform combines unified general processes with specific processes and configurations tailored to each centre's needs. Hospitals keep the workflows that suit them while the group gains shared records, standardised catalogues, and comprehensive data for informed decision-making. Through Sfere OPEN, organisations can also license access to the source code and build their own adaptations, retaining full technological independence.

  • Yes. Sfere is built for interoperability, using standards such as HL7 and REST APIs to connect with laboratory, radiology, prescription, ERP, and e-signature systems. At Hospitales Parque, Getronics delivered it as a comprehensive solution integrated with Navision for logistics management and OGS for patient guidance, so clinical, administrative, and logistics data operate as one connected system.

  • Billing accuracy improved significantly because clinical data now flows directly into billing systems in standardised formats. Manual translation from handwritten notes to billing codes was eliminated, reducing coding errors and accelerating the reimbursement cycle across every centre. 

  • Yes. For one of Chile's largest university hospitals, Getronics deployed the iCares platform across three campuses and 3,600+ healthcare professionals, digitising clinical records behind 450,000+ consultations a year. And for a global healthcare technology company with 87,000 professionals across 100+ countries, Getronics built development squads in Brazil to modernise mission-critical applications, achieving an NPS of 10. 

  • Yes. That is one of the headline outcomes. The integrated global system gives the group the infrastructure, technical capacity, and functionality to keep growing, with reduced costs and improved performance in overall system maintenance. 

  • New centres join using existing components of the platform and its global integration. Hospitales Parque saw exponential improvement in implementation time, outcomes, and satisfaction when adding new hospital centres, compared with standing up separate systems each time. 

  • Getronics provides healthcare IT consulting across electronic health record implementation, HIS unification, clinical data analytics, interoperability planning, and digital health strategy. This includes process re-engineering for hospitals transitioning from paper-based records and technology roadmaps for multi-site hospital groups. Explore how Getronics supports solutions by industry across sectors.