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Solutions by Industry

Hospitality & 
Tourism 
IT Solutions

Guests now expect instant, personalised service at every step of their stay. Getronics delivers digital transformation in hospitality, from Gero, our generative AI digital butler, to AI-powered hotel operations.

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Overview

AI-Enabled Operations and Guest Experiences

Hospitality and tourism operators are moving beyond digitised processes towards AI-enabled operations and experiences: guests checking in from their phones, rooms that respond to voice, natural chatbots handling bookings, and intelligent automation running reservations and audits. 

Getronics delivers digital transformation in tourism and hospitality across this entire journey, combining Gero, our genAI digital butler, smart room automation, PMS, CRS, and booking engine integration, revenue management and loyalty platforms, AI-powered service desk, and cybersecurity within one industry solutions portfolio.

Beyond technology implementation, Getronics helps hospitality operators identify, priorities and scale AI use cases across guest experience, revenue management, operations and customer engagement.

180+ Countries

Covered through the Global Workspace Alliance, providing consistent IT service delivery for hotel groups operating international property portfolios.

24/7

Guest service through Gero, our genAI digital butler that books services, answers questions, and controls room settings without waiting times.

Solutions

The Full IT Suite for Hospitality & Tourism

  • Cloud & Managed Infrastructure

    • Cloud migration and hybrid infrastructure for single and multi-property operators
    • Managed services across AWS, Azure and Google Cloud
    • Resilience, failover and disaster recovery
    • Scalable infrastructure supporting loyalty, booking and revenue management platforms
    Hospitality professional assisting guests at the reception of a spacious contemporary resort with a premium hotel interior.

  • AI Guest Experience & Digital Butler

    • Conversational AI and virtual concierge across web, app and in-room devices
    • Personalisation engines integrated with PMS, CRM and loyalty platforms
    • Guest journey automation from pre-arrival to checkout
    Woman in comfortable clothing seated on her bed, holding her phone and slightly smiling, in a hotel room.

  • Smart Rooms, Spaces & IoT Automation

    • IoT-enabled room controls: lighting, climate, entertainment and access
    • Integration with Opera, Mews and leading PMS platforms
    • Predictive maintenance across rooms and facilities
    • Energy management and sustainability reporting
    Hospitality professional assisting guests at the reception of a spacious contemporary resort with a premium hotel interior.

  • Hotel Operations & PMS Integration

    • End-to-end PMS integration across Opera, Mews, Apaleo and others
    • CRS and booking engine connectivity
    • Revenue management system integration
    • Back-office workflow automation and straight-through processing
    Woman and man reviewing a large interactive screen displaying maps and data in a hotel lobby.

  • AI-Powered Service Desk & Support

    • 24/7 multilingual service desk with AI-assisted resolution
    • Shift-left automation reducing ticket volume and handling time
    • Talkdesk integration for contact center and guest-facing support
    Team of professionals working at desks with multiple monitors in a dimly lit operations room.

  • Connectivity & In-Room Entertainment

    • Network segmentation for guest, operational and IoT traffic
    • Managed connectivity SLAs across multi-property estates
    Hospitality professional assisting guests at the reception of a spacious contemporary resort with a premium hotel interior.

  • Cybersecurity, Safety & Compliance

    • PCI-DSS compliance across payment and booking environments
    • SOC monitoring and threat detection across property networks
    • Guest data protection and GDPR compliance
    • Physical and logical access management
    Man with a beard focused on multiple monitors displaying maps and data in an operations room.

  • Digital Workplace for Hotel Teams

    • End-user computing and device management across front and back of house
    • Onboarding and offboarding automation for high-turnover environments
    • Self-service portals and knowledge bases for hotel staff
    • Collaboration tools integrated with property management workflows
    Hospitality professional assisting guests at the reception of a spacious contemporary resort with a premium hotel interior.
Solutions

The Full IT Suite for Hospitality & Tourism

Cloud & Managed Infrastructure

  • Cloud migration and hybrid infrastructure for single and multi-property operators
  • Managed services across AWS, Azure and Google Cloud
  • Resilience, failover and disaster recovery
  • Scalable infrastructure supporting loyalty, booking and revenue management platforms
Hospitality professional assisting guests at the reception of a spacious contemporary resort with a premium hotel interior.
Woman looking at her phone, with a hotel room visible in the background.
About Us

One IT Partner Across Every Property

From the booking chatbot to automatic check-out, every step of the guest journey can now be intelligent. Getronics combines Gero, smart room automation, and PMS integration with tourism IT strategy consulting and AI-powered managed services, improving personalisation across efficiency and revenue. 

01

AI Guest Experience

Gero, our generative AI digital butler, answers guests naturally by voice or text, books spa and room service, and adjusts lighting, temperature, and blinds, personalising every stay 24/7.

02

Smart Hotel Spaces

Smart rooms, IoT room automation, digital concierge services, waiter alerts, IPTV, and high-density Wi-Fi, integrated with the hotel PMS and managed with proactive, AI-driven monitoring. 

03

AI-Powered Support

Service desk combining conversational AI, intelligent self-service, copilots, and predictive self-healing operations, backed by human experts in 22 languages, reducing resolution times for hotel teams and guests.

Insights & Resources

Hospitality & Tourism Insights

View all insights
  • Tall office tower with a visible rooftop logo, set against a hazy city skyline.
    Case Study

    Touchless access for one of Jakarta’s landmark office towers

  • Article

    Health & safety: the role of smart solutions in a post-covid world

  • Article

    Hyper-Connected = Hyper-Vulnerable: How 6G & IoT Explode Our Attack Surfaces

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FAQs

You have questions. We have answers.

  • Getronics provides end-to-end managed IT services for hospitality operators, including smart room technology, PMS integration, guest experience platforms, high-density WiFi, IPTV, cybersecurity, service desk, and on-site field support. Our solutions cover the full guest journey from booking and check-in through in-room experience to post-stay engagement.

  • Getronics helps hotel operators modernise by replacing legacy systems with cloud-hosted platforms, deploying IoT-enabled smart room technology, and integrating guest-facing digital services with back-of-house operations. Digital transformation in hospitality spans mobile check-in, keyless access, digital concierge, and unified data analytics for revenue and occupancy management.

  • Gero is Getronics' generative AI digital butler for hotels. Guests interact naturally by voice or text, 24/7, to book spa or room service, ask about facilities or the destination, and control room temperature, lighting, and blinds. Fully integrated with hotel systems, Gero acts autonomously, personalising every stay without waiting times or front-desk queues.

  • Yes. Getronics integrates corporate applications with your Property Management System, including platforms such as Opera and Mews, to unify reservations, housekeeping, billing, and guest records. We connect the PMS with central reservation systems (CRS), booking engines, revenue management, and loyalty platforms, giving operators a single view of property performance.

  • Getronics deploys guest apps, Gero, IoT room automation for lighting, climate, and entertainment, waiter alerter systems, and self check-in with automatic room access. The same smart spaces approach extends to environmental monitoring and energy analytics, keeping guests comfortable while supporting sustainability and ESG goals.

  • Our AI-powered service desk combines conversational AI, intelligent self-service, and predictive self-healing with human experts in 22 languages. Routine guest and back-of-house requests are resolved automatically around the clock, while complex issues escalate to specialists, reducing resolution times and waiting for hotel teams and their guests. 

  • Yes. Our global service desks operate around the clock in 22 languages, providing support for both guest-facing systems and back-of-house IT infrastructure. On-site field engineers provide smart hands support at hotel properties, and our managed service model scales with seasonal demand. 

  • Getronics deploys smart building solutions, including IoT environmental monitoring, automated HVAC optimisation, and energy usage analytics. These solutions help hotel operators reduce energy consumption, track sustainability metrics, and meet ESG reporting requirements while maintaining guest comfort standards.

  • Getronics provides technology strategy, digital transformation roadmaps, and vendor ecosystem assessment for hospitality operators, alongside a structured AI adoption methodology: discovering and prioritising use cases by measurable business outcomes, proving value quickly, then scaling deployments. Whether planning a PMS migration or evaluating AI guest experience options, recommendations are grounded in hospitality delivery experience.

  • Our managed service model scales IT support for hospitality and tourism up or down to match seasonal demand without fixed-cost commitments. Whether ramping support for peak travel season, onboarding new properties, or scaling down during quieter periods, the delivery model flexes without disrupting guest-facing services.