Solutions by Industry
Education
IT Solutions
University campuses run some of the most complex IT environments in any sector. Students expect seamless digital experiences and institutions need IT that scales without complexity.
Getronics delivers enterprise-grade managed services across device lifecycle, cybersecurity and digital workplace so education providers can focus on teaching, not infrastructure.
Overview
Enterprise-Grade IT for Higher Education
Universities run some of the most heterogeneous IT environments in any sector. A single campus can span Windows labs, Mac design studios, Linux research clusters, IoT-connected building systems, and a BYOD population that changes every September.
Higher education IT services need to accommodate this complexity while protecting research data and student records under ISO 27001 and SOC 2 Type II standards. Getronics delivers managed IT services for higher education through the same industry operating model trusted by national governments and global enterprises, scaled and priced for educational institutions.
30%
Reduction in ticket volumes after Getronics transformed IT delivery for global business school INSEAD across four campuses and 70,000 students and faculty worldwide.
97%
Customer satisfaction through global service desks, supporting institutions with international campuses, exchange programmes, and overseas research partnerships.
10%
Reduction in IT costs for INSEAD through a single-partner managed services model spanning all four campuses.
Solutions
The Full IT Suite for Education
Campus Device Lifecycle Management
- End-to-end device procurement, deployment and refresh across multi-campus estates
- Hardware and software managed across student, faculty and staff populations
- Asset tracking and endpoint monitoring using SysTrack
- Device management supporting hybrid and remote learning models
Cybersecurity & Research Data Protection
- Endpoint detection and security monitoring across global campus networks
- Data protection frameworks supporting research integrity and compliance
- Identity and access management for staff, students and alumni
- Security operations supporting institutions across multiple regulatory environments
Digital Workplace & Collaboration
- End-to-end digital workplace transformation across campus and remote environments
- Virtual and hybrid teaching platform integration including VR learning environments
- Conversational AI virtual assistant for staff and faculty self-service
- Microsoft Teams-based service access with always-on support and live guidance
Service Desk & On-Site Support
- 24/7 multilingual service desk with 80%+ first-contact resolution
- Always-on support across time zones for global campus populations
- Webinar-led adoption programmes and growing self-service knowledge repositories
Cloud & Infrastructure Services
- Cloud and hybrid infrastructure supporting large-scale remote access at speed
- Scalable platforms built to handle sudden shifts in demand and delivery model
- Descriptive, diagnostic, predictive and prescriptive data environments
- Infrastructure consolidation across multiple campuses under a single support model
Higher Education Consulting
- Digital transformation strategy built around technology, processes and people
- Legacy infrastructure modernisation for institutions shifting to online-first delivery
- AI capability exploration including endpoint monitoring and learner experience analytics
- Long-term strategic partnership model with continuous service evolution
Solutions
The Full IT Suite for Education
Campus Device Lifecycle Management
- End-to-end device procurement, deployment and refresh across multi-campus estates
- Hardware and software managed across student, faculty and staff populations
- Asset tracking and endpoint monitoring using SysTrack
- Device management supporting hybrid and remote learning models
TESTIMONIALS
Client
INSEAD
Case Study
Digital Transformation for a Leading Graduate Business School
A top international business school with campuses across four regions needed to shift to a fully digital delivery model. Getronics provided global service desk, on-site IT and AV support, and infrastructure management, with data-driven operations at the core.
About Us
Enterprise IT Capabilities for Education
Educational institutions need the same IT capabilities as a global enterprise. Managed IT services for higher education provide access to 2,000+ specialists, 24/7 service desks, and certified security operations through a single partner.
Device Management
Procurement, deployment, configuration, maintenance, and secure disposal across fleets of thousands. Our Device as a Service model provides comprehensive education IT support, giving institutions predictable costs and ensuring devices are current, patched, and ready for each term.
Research Security
ISO 27001 and SOC 2 Type II certified security operations protecting research data, intellectual property, and student records. The same standards used for national government data are applied to your institution.
24/7 Service Desk
Multilingual service desks operating around the clock in 22 languages. Whether your campus spans one building or multiple countries, education IT support ensures students and staff receive consistent, responsive IT support whenever they need it.
Insights & Resources
Education IT Insights and Perspectives
View all insights
FAQs
You have questions. We have answers.
Managed IT services, device lifecycle management, cybersecurity, digital workplace solutions, service desk operations, field engineering, and application support. These are the same capabilities we deliver to national governments and global enterprises, scaled and priced for education institutions.
Yes. We manage device fleets spanning thousands of endpoints, including procurement, imaging, deployment, patching, maintenance, and secure disposal. Our Device as a Service model means institutions pay per device per month rather than managing capital expenditure cycles and refresh projects internally.
Through ISO 27001 and SOC 2 Type II certified security operations. We apply the same data governance standards used for national government health data and financial services to protect research intellectual property, student personal information, and institutional records.
Yes. We provide field engineering, smart lockers for device swap-outs, and permanent technology support staff embedded within campus environments. Our field services teams schedule maintenance around academic calendars and teaching commitments to avoid disruption during term time.
Yes. Our managed services model scales with demand. We understand that September looks very different from July on a university campus. Service desk staffing, device deployment capacity, and infrastructure support flex around your academic year rather than running at a flat rate. The same demand-flexible model supports retail clients managing peak trading periods and seasonal workforce changes.
A subscription model where the institution pays a fixed monthly fee per device covering hardware, configuration, maintenance, support, and end-of-life disposal. It eliminates large capital purchases, ensures devices stay current, and transfers lifecycle management to a specialist team.
Yes. We support cloud migration and hybrid cloud management for institutions, covering infrastructure modernisation, application replatforming, and data centre consolidation. Our approach balances cost efficiency with the performance, security, and data residency requirements that education organisations need.
Our service desks operate in 22 languages with 24/7 coverage. For universities with international student populations, exchange programmes or overseas campuses, this means support in the language your users actually speak, not just the language your IT department works in.
A managed service operation with 2,000+ specialists, ISO 27001 certification, and 24/7 global service desks provides coverage that would be difficult for most campus IT teams to replicate internally. Managed IT services for education give institutions enterprise-grade IT without needing to recruit, train, and retain every specialist in-house.
Yes. Getronics provides technology strategy, digital transformation roadmaps, and vendor ecosystem assessment for higher education institutions. Whether planning a device refresh, evaluating cloud adoption, or standardising technology across multiple campuses, our consulting team delivers recommendations grounded in delivery experience across regulated sectors.