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Solutions by Industry

IT Solutions 
for the Insurance 
Industry

Insurance runs on interconnected processes from underwriting, claims, and policy administration to broker ecosystems. Getronics manages the full picture: cloud infrastructure, compliance, managed services and end-to-end modernisation across the value chain, reducing manual effort and building operations that scale.

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Overview

A Platform Built for Post-Acquisition Growth

Marco Capital's acquisition of two specialty insurance units meant building an entirely new IT estate from the ground up. Getronics delivered a ROM-costed proposal within three days and transitioned both organisations to a scalable Azure-based platform with a fully managed service desk, cybersecurity, field support, and endpoint management across two new UK sites. 

Insurance firms navigating M&A, regulatory change, or rising policyholder expectations need commercial insurance software solutions backed by partners who can deliver operational readiness across industry without diverting internal resources from the busine

96%

Customer satisfaction across Marco Capital & PoloWorks' fully managed IT service, covering service desk, Azure cloud, cybersecurity, and field support.

57%

Reduction in cost-to-serve for a Top 5 European insurer through an AI-powered self-service platform for household insurance policyholders.

16+ Years

Supporting a €10 billion European insurance group across multi-cloud infrastructure, BaFin compliance, and 30,000-employee digital workplace operations.

Solutions

The Full IT Suite for Insurers

  • Underwriting, Policy & Claims Automation

    • Intelligent document processing and straight-through automation
    • Legacy modernisation and core system integration
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  • Policyholder Service Operations

    • Omnichannel customer service and self-service portals
    • Contact center modernisation
    Insurance claims specialists reviewing case files and customer information in an operations center.

  • Digital Trust, HSM & Data Protection

    • HSM management and cryptographic services
    • Identity and access management
    • Data encryption and secure key management
    • Regulatory data protection (GDPR, Solvency II)
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  • Risk & Compliance Operations

    • Regulatory reporting and audit readiness
    • AML, fraud detection and financial crime platforms
    • Solvency II, IFRS 17 and DORA compliance
    • Risk data aggregation and governance
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  • Broker & Distribution Ecosystems

    • Distribution platform modernisation
    • Third-party connectivity and ecosystem management
    Insurance claims specialists reviewing case files and customer information in an operations center.

  • Data-Driven Insurance Operations

    • Real-time operational dashboards
    • Data platform modernisation and governance
    Senior man focused on multiple monitors displaying financial data in a bright high-rise office.

  • Scalable Cloud Platforms

    • Cloud migration and hybrid infrastructure
    • Managed cloud services 
    • Cloud-native application modernisation
    • Resilience, disaster recovery and business continuity
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Solutions

The Full IT Suite for Insurers

Underwriting, Policy & Claims Automation

  • Intelligent document processing and straight-through automation
  • Legacy modernisation and core system integration
Woman attentively looking at paper notes posted on a wall.
TESTIMONIALS
Getronics has been a critical partner in supporting our rapid growth. Their flexibility and commitment to meeting our needs have enabled us to focus on our core business while knowing our IT operations are in safe hands.
I would recommend Getronics to other industries, especially if the companies are in the same position as Marco Capital/Polo Works and need to build out their IT support as they grow and need a trusted outsourcing partner.

Paul Woodridge

Chief Operating Officer,

Polo Works

Four professionals seated around a table in a glass-walled meeting room with a city skyline outside.Four professionals seated around a table in a glass-walled meeting room with a city skyline outside.

Client

Marco Capital

Case Study

Scalable IT Platform for Post-Acquisition Insurance Growth

Marco Capital chose Getronics to build and manage the entire IT platform for their newly acquired insurance businesses — service desk, Azure cloud, cybersecurity, and field support — achieving 96% satisfaction.

View the story
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About Us

Insurance IT That Starts with the Policyholder

Insurance firms managing M&A integration, regulatory change, and rising customer expectations need IT that enables innovation in insurance without creating operational drag. Getronics provides scalable managed services that absorb complexity so internal teams stay focused on the business. 

01

Scalable Cloud IT

Azure-based infrastructure that grows with acquisitions and seasonal demand, managed end to end with SOC, PAM, and full ITIL service management from day one.

02

96% Satisfaction

ITIL-aligned service desk with high first-time resolution, supported by dedicated field engineers and endpoint management via Microsoft Autopilot and Dell hardware. 

03

Secure by Design

ISO 27001 and SOC 2 Type II certified operations with 24/7 monitoring, HSM-backed key protection and PKI for sensitive policyholder data, and regulatory alignment for BaFin, DORA, and Solvency II. 

Insights & Resources

Insurance Industry Insights

View all insights
  • Article

    Ask an Expert About … The UK Insurance Sector

  • Senior man in a suit and tie standing in a dimly lit office with plants and pendant lights behind him.
    Case Study

    Consolidating Crédit Agricole Vita’s core IT services into a secure private cloud

  • Article

    Ask An Expert About … The Digital Operational Resilience Act

Related Solutions

Explore Getronics Solutions Across Industries

Talk to an expert
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Financial Services IT Solutions

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Manufacturing IT Solutions

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Healthcare IT Solutions

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Retail IT Solutions

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Public Sector & Government IT Solutions

FAQs

You have questions. We have answers.

  • Getronics provides end-to-end insurance IT solutions spanning cloud infrastructure, cybersecurity, digital trust, and HSM-backed data protection, service desk, field support, and process automation across the insurance value chain, from underwriting and policy administration to claims and broker operations. These IT solutions for insurance companies range from building an entirely new IT platform from scratch, as we did for Marco Capital and PoloWorks, to operating critical applications for a major European insurance and reinsurance group. 

  • Getronics specialises in rapid IT deployment during post-acquisition phases. For Marco Capital, we delivered a ROM-costed proposal within three days and completed two transition programmes, relocating teams to new UK sites with full IT readiness. Our scalable managed service model ensures IT grows alongside the business without requiring internal IT headcount.

  • Yes. Getronics migrates legacy infrastructure to modern cloud platforms with minimal disruption. For insurance clients, this includes Azure and AWS migration, SQL database modernisation, M365 deployment, and endpoint refresh via Autopilot. A €10 billion European financial services and insurance group has partnered with Getronics since 2010 for multi-cloud and digital workplace services.

  • Getronics deploys AI solutions for insurance that directly reduce operating costs. For a Top 5 European insurer, an AI self-service platform for household policyholders cut cost-to-serve by 57%. These solutions span intelligent call routing, automated claims triage, and conversational AI for customer enquiry management.

  • Consumption-based billing means insurers pay only for the IT resources they use, aligning costs with actual business demand. This model suits insurance firms managing seasonal fluctuations, acquisition-driven growth, or variable policy volumes, providing cost predictability without overcommitting to fixed infrastructure.

  • Getronics delivers insurance-grade cybersecurity through a 24/7 SOC, endpoint detection and response, SIEM management, and privileged access management. We protect sensitive policyholder data with HSM-backed key management and PKI, and our operations are ISO 27001 and SOC 2 Type II certified, with alignment for BaFin, Solvency II, DORA, and GDPR.

  • Intelligent automation in insurance enables insurers to process claims, support underwriting and policy administration, manage enquiries, and route workflows without manual intervention. Getronics integrates automation across the IT estate, from AI-powered service desk triage to robotic process automation, reducing handling times and operational costs. 

  • Getronics supports the integration of reinsurance software and specialist insurance applications into modern cloud environments. This includes API-based connectivity, data migration, and managed hosting for actuarial and claims platforms. Our ISO 27001 and SOC 2 certified infrastructure ensures data integrity and regulatory compliance throughout.

  • Getronics supports insurance consulting requirements through IT strategy, cloud adoption planning, and technology assessment. Whether an insurer needs to evaluate M365 licensing, plan a post-acquisition IT integration, or design a secure network architecture, our consulting team delivers recommendations grounded in delivery experience.