Building a scalable managed IT platform for Marco Capital and PoloWorks
Getronics helped Marco Capital and PoloWorks move to a new cloud-enabled IT platform and outsourced support model, combining service desk, Azure managed services, field support, endpoint management and cybersecurity controls to support rapid growth in the insurance market.
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- Industry: Insurance
- Region: United Kingdom and Europe
Marco Capital is a provider of legacy solutions serving the European and Lloyd’s insurance markets. PoloWorks, owned by Marco Capital, provides insurance services through Polo Managing Agency and Polo Commercial Insurance Services, supporting syndicate management, compliance, back-office operations and turnkey insurance services.
After acquiring two specialty insurance units, Marco Capital needed a managed service provider that could move the business onto a completely new cloud-ready IT platform and support model at speed. Getronics responded with a ROM-costed proposal within three days, then worked with the PoloWorks team to refine and deliver two transition programmes for PoloWorks and Marco Group.
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Challenge
Marco Capital and PoloWorks needed to move acquired insurance operations onto a new IT platform and outsourced support model while keeping pace with rapid business change.
Solution
Getronics delivered a scalable managed service model covering service desk, field support, endpoint management, Azure managed services, networking, M365 licensing, hardware supply and cybersecurity controls.
Results
Marco Capital and PoloWorks gained a flexible IT foundation that supports growth, improves day-to-day reliability and helps internal teams stay focused on core insurance services.
Creating a new IT foundation during rapid growth
Marco Capital entered a new stage of growth after acquiring two specialty insurance units, now known as PoloWorks. The business needed more than day-to-day IT support. It needed a partner that could migrate the acquired teams to a new platform, introduce ITSM processes and policies quickly and support a broader outsource model across cloud infrastructure, networking, endpoint management, cybersecurity and field support.
The timing made the challenge sharper. Marco Capital and PoloWorks needed a responsive partner that could work at short notice, adapt as requirements changed and support two UK site relocations without pulling internal teams away from core insurance operations.
A cloud-enabled, managed service model built for scale
Getronics produced an indicative, ROM-costed proposal within three days, then refined the solution with the PoloWorks team. The programme included two successful transitions, first for PoloWorks and then for Marco Group, with both teams relocated to new UK sites.
The service model combined ITIL-based service desk support, field support, end-user computing, Microsoft technology and Dell laptops built through Autopilot. Getronics also delivered cloud infrastructure support through Azure managed services, migrated 13 virtual machines and 7 TB of data, supported SQL databases and 120 daily-use URLs and added audio visual, network, Wi-Fi, M365 licensing and hardware supply services.
Dependable IT support that grows with the business
Marco Capital and PoloWorks now have a managed IT platform that supports day-to-day operations and future growth. The end-to-end, remotely delivered service model helps both companies implement IT processes and policies without diverting internal resources from insurance work.
The partnership gives the business room to scale as demand changes. Getronics’ responsiveness to short-notice requirements, contractual SLA performance and secure-by-design approach help reduce disruption, support business continuity and give PoloWorks confidence that outsourced IT management can keep pace with growth.
3-day ROM-costed proposal
Rapid transition planning
96% customer satisfaction
High service desk satisfaction
7 TB migrated to Azure
Cloud migration at scale
“Getronics has been a critical partner in supporting our rapid growth and change programme by delivering comprehensive, well managed end-to-end IT services.
Their flexibility and commitment to meeting our needs, especially during times of significant change, have enabled us to focus on our core business while knowing our IT operations are in safe hands. I would recommend Getronics to any company seeking a reliable and adaptable IT provider.”
– Paul Wooldridge
Chief Operating Officer,
PoloWorks
“I would recommend Getronics to other industries especially if the companies are in the same position as Marco Capital/Polo Works and need to build out their IT support as they grow and need a trusted outsourcing partner.”
– Steve Ewins
Senior IT Service Manager,
Marco Capital & Polo Works
