Scalable managed IT support for a major European manufacturer
Getronics helped a major European appliance manufacturer create a responsive, joined-up IT service model across workplace, service desk, network and cybersecurity operations.
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- Industry: Manufacturing
- Region: Global
A major European professional appliance manufacturer needed a reliable IT partner after a corporate spin-off. The client required support across everyday operations, including service desk, workplace services, infrastructure, network and cybersecurity control.
They chose Getronics to provide a flexible managed IT service model that could support the company’s current operations, future growth, acquisition integration and innovation initiatives, including opportunities around conversational AI.
Challenge
Following a spin-off, the manufacturer needed one reliable IT partner to manage core services, support users across regions and keep operations running smoothly.
Solution
Getronics delivered a joined-up managed IT service model covering multilingual service desk support, on-site services, workplace hardware lifecycle management, PC as a Service, global network support and privileged access management (PAM).
Results
The client gained a scalable operating model that improved IT efficiency, supported faster response times and made future acquisitions easier to integrate.
Building reliable IT support after a spin-off
Following a spin-off, the manufacturer needed a reliable IT partner to support the smooth running of its operations. The organisation required coverage across infrastructure management, software solutions, workplace support and everyday user services, with enough technical depth to meet current needs and adapt as its business changed.
The client also wanted more than a traditional service desk. It needed a partner that could support future growth, acquisitions and new technology initiatives, including conversational AI, without adding unnecessary complexity for internal teams.
Joined-up managed services across workplace, network and access control
Getronics delivered a joined-up managed IT service model covering a multilingual Global Service Desk, on-site services across regional locations, end-user hardware lifecycle management and PC as a Service.
The service also included 24/7/365 network support across 48 worldwide locations, covering Cisco core switches, access switches and wireless access points. To strengthen cybersecurity control, Getronics introduced PAM, helping the client monitor access to critical systems and sensitive data.
Scalable IT operations for growth and acquisition integration
The manufacturer now has a scalable IT support model that helps teams work more efficiently across regions. By streamlining IT processes, improving resource use and reducing duplication, the partnership has supported smoother operations and faster response times.
The model also gives the client flexibility for future projects and acquisitions. New businesses can be brought into the existing IT infrastructure with limited work from the customer, while the Getronics team continues to support innovation initiatives such as conversational AI and advanced access management.
48 worldwide locations
Global network support coverage
4,000+ employees supported
Distributed workforce support
Since 2021
Ongoing managed IT partnership
“After a spin-off, manufacturers need IT services that give teams stability today and room to grow tomorrow. In this engagement, Getronics brought service desk, on-site support, workplace services, global network operations and Privileged Access Management into one managed model.
That gives the client clearer accountability, faster response, stronger access control and a practical foundation for acquisitions and future innovation.”
– Frank Roidl
Senior Key Account Manager,
Getronics
