A single-pane-of-glass global IT model for international food manufacturing
A German-headquartered food manufacturer needed to standardise IT across 23 countries and 42 production sites. Getronics delivered end-to-end infrastructure outsourcing with a single-pane-of-glass IT solution, bringing service desk, workplace, cloud, network, software support, security and SIAM into one global model.
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- Industry: Manufacturing, Food & Beverage
- Region: 23 countries worldwide
A European-headquartered food manufacturer produces branded and private-label savoury snacks across Europe and Asia Pacific. Founded over 50 years ago, the business operates 42 production sites worldwide, including in Europe, Australia, New Zealand, India and Vietnam.
With 14,000 employees, around 710,000 tonnes of annual snack production and USD 4.45 billion in 2024 revenue, the company needed a more consistent way to manage IT at global scale. Since 2018, Getronics has supported the business through an end-to-end infrastructure outsourcing model that combines service desk, on-site support, workplace, managed cloud, networking, software support, security and SIAM.
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Challenge
The client needed to replace misaligned global IT infrastructure and outdated systems with a more unified operating model that could support multi-regional scale.
Solution
Getronics provided end-to-end infrastructure outsourcing, including a multilingual Global Service Desk, on-site services, workplace, managed cloud, networking, software support, security, SIAM and a single-pane-of-glass IT solution.
Results
The client gained a more efficient, easier-to-manage IT model with reduced operational costs, stronger support for acquisitions and one global point of contact for IT needs.
Fragmented IT across a global manufacturing footprint
The company had grown into a large international food manufacturer, with production sites spread across Europe, Australia, New Zealand, India and Vietnam. That scale brought more complexity into IT. Countries and regions relied on different infrastructure, support arrangements and legacy systems, which made consistent service management harder across the group.
The business needed one platform and one environment that could create economies of scale across 23 countries. It also needed a global partner with the reach to support current operations and future expansion, while keeping plant teams, office users and local markets working without disruption.
Cloud, security and workplace experience in one service model
Getronics created a global infrastructure outsourcing model that brought service management, cloud, workplace, network and security capabilities together. The scope included a multilingual Global Service Desk in Budapest, on-site services, workplace support, end-user hardware, end-user computing, managed cloud, networking, monitoring, configuration, hardware design and software support.
Cybersecurity and governance formed part of the same operating model. Getronics added EDR, NDR, Incident Response Retainer Service and SIAM capabilities, supported by a single-pane-of-glass IT solution, European data centre footprint, six service centres, 22 supported helpdesk and NOC languages, and global reach to 185 countries.
Simpler management, lower costs and a stronger base for growth
With the new model in place, the client now has a single global point of contact for IT, supported by consistent services across countries and sites. This simplifies management, improves efficiency and functionality and reduces operational costs.
The single-pane-of-glass IT solution also supports future growth. With cloud services, security controls and workplace experience managed together, the company can integrate acquisitions more easily, scale support across its global footprint and give employees more consistent IT support wherever they work.
42 production sites supported
Global manufacturing footprint
20+ country support model
Multi-country service coverage
1 global IT point of contact
Single global partner model
"Global manufacturers gain scale when service, security, cloud, workplace and governance work through one operating model. For this client, our priority was to reduce regional variation while keeping plants, local teams and growth plans fully supported.
By bringing infrastructure outsourcing, multilingual service desk, on-site support and security into a single-pane-of-glass global model, we helped create a more manageable IT environment that can support acquisitions, improve day-to-day support and give leadership a clearer view of IT performance across countries."
– Frank Roidl
Senior Key Account Manager,
Getronics
