Reliable IT for a Leading UK Transport Operator
A leading UK rail and bus operator serving millions of passengers daily across multiple franchises needed a managed IT partner offering superior value, reliability and long-term continuity.
Customer challenge
As the business evolved, it needed a service provider that could deliver consistent IT performance across a complex, multi-franchise operation serving over 15,000 employees and approximately 1,200 IT users. It also faced the specific challenge of selecting the right firewall solutions to balance security, performance and cost.
Our solution
Managed IT services across the full operation, including dedicated service management, a global service management platform, UK service desk, 24/7 major incident management, private cloud, connectivity and monitoring, network and workspace services, field engineering, and project services — all underpinned by ITIL-aligned incident, change, release, problem and asset management.
On firewall, Getronics identified top-tier solutions that optimised protection while reducing projected investment by nearly £100,000.
The results
- 96.6% CSAT score
- 19 consecutive months of SLAs met
- P1 incidents reduced to an average of three per year
- Seamless day-to-day IT operations across a geographically distributed operation
