Three smiling colleagues gathered together in a workplace setting, with a woman wearing glasses in the center and two men on either side.
Digital Workplace

See the Workplace 
the Way Your 
People Do

Most IT teams know their systems are up, but not whether work actually feels fast and frictionless for the people doing it. Getronics measures the DEX (digital employee experience), finds what slows your workforce down, and combines AI-powered intelligence with human expertise to improve productivity and user experience, turning workplace data into measurable business value.

Get started
Overview

Measure the Workplace From the Employee's Point of View

We measure the workplace from the employee's point of view. By combining device telemetry, application performance, sentiment, service data, and adoption insights, Getronics identifies digital friction, prioritises improvement, and links service performance to business outcomes through XLAs. 

This gives CIOs and business leaders a clear view of how the workplace is performing, where productivity is being lost, and where investment will have the greatest impact, so service decisions are driven by data and continuous improvement, not guesswork. 

30% Fewer Tickets

Digital experience monitoring and AI automation cut ticket volumes by 30% for our customer, a leading business school, shifting support from reactive fixes to proactive prevention.

17-37% Licence Spend Recovered

Software asset governance typically recovers 17%-37% of wasted SaaS subscription spend, turning workplace data into measurable savings and a clear, continuous-improvement plan.

80+ Countries Served

We deliver experience monitoring, workplace intelligence, and support across 80+ countries on one ServiceNow instance, with consistent governance and local field engineers everywhere.

Close-up of a bearded man wearing glasses and smiling, with two women partially visible on either side in a dimly lit office setting.
Our Solutions

The Building Blocks of a Measured Workplace

Bearded man with glasses studying multiple monitors displaying colorful dashboards and analytics in a dimly lit office setting.Bearded man with glasses studying multiple monitors displaying colorful dashboards and analytics in a dimly lit office setting.Bearded man with glasses studying multiple monitors displaying colorful dashboards and analytics in a dimly lit office setting.

Digital Experience Monitoring

Real-time device and application telemetry via Lakeside SysTrack, surfacing friction before it reaches your people.

Man in a white shirt seated at a workstation with large screens displaying data in a dark operations center, with a woman standing in the background.Man in a white shirt seated at a workstation with large screens displaying data in a dark operations center, with a woman standing in the background.

Experience-Level Agreements (XLAs)

We measure services by how well they actually work for employees, linking performance to productivity, adoption, and satisfaction rather than uptime a... 

Empty modern meeting room with a long wooden table, laptops open showing analytics dashboards, large windows with a city view, and plants.Empty modern meeting room with a long wooden table, laptops open showing analytics dashboards, large windows with a city view, and plants.

Predictive Remediation & Self-Healing

AI-driven analytics detect emerging and recurring faults, then resolve them at the root cause automatically, shifting support from reactive fixes to p... 

Bearded man with glasses and curly hair looking upward in a dark operations center, with colleagues and screens visible behind him.Bearded man with glasses and curly hair looking upward in a dark operations center, with colleagues and screens visible behind him.Bearded man with glasses and curly hair looking upward in a dark operations center, with colleagues and screens visible behind him.

Workplace Intelligence & Continuous Improvement

Telemetry, sentiment, and adoption data become a prioritised, executive-level improvement plan, showing exactly where investment will lift productivit... 

Men in a bright open office reviewing a large display screen showing charts and analytics dashboards, with one pointing at the screen.Men in a bright open office reviewing a large display screen showing charts and analytics dashboards, with one pointing at the screen.

Incident & Problem Management

ITIL-certified resolution with named major incident managers and root-cause problem management restores service fast and stops recurring issues from c... 

Close-up of a person's hands typing on a laptop keyboard in a busy office environment with blurred warm lighting in the background.Close-up of a person's hands typing on a laptop keyboard in a busy office environment with blurred warm lighting in the background.

IT Asset Lifecycle & Compliance

CMDB Golden Records tracks every device and licence from procurement to certified disposal, recovering wasted M365 spend and keeping you audit-ready.

Aerial view of INSEAD campus in SingaporeAerial view of INSEAD campus in Singapore

Client

INSEAD

Case Study

INSEAD Builds a Data-Driven Digital Campus Across Four Continents

When COVID forced INSEAD's programmes online overnight, Getronics delivered end-to-end digital workplace services across four campuses, sustaining first-contact resolution above 80% and customer satisfaction above 98% through multiple renewals.

View the study
Man in a dark jacket standing in the foreground of a dimly lit busy office environment, with blurred colleagues and screens visible in the background.
About Us

Why Getronics for Experience & Workplace Intelligence

We turn telemetry, sentiment, and adoption insights into prioritised action, removing digital friction, preventing issues before they happen, and giving leaders an executive-level view of how the workplace drives productivity.

01

Workplace Intelligence for Business Leaders

Digital experience monitoring with Lakeside SysTrack combines device telemetry, application performance, sentiment, and adoption data into one executive-level view. See where productivity is lost, which issues affect the most people, and where investment will have the greatest impact, measured against XLAs, not just SLAs.

02

Predictive Remediation & Self-Healing

We fix problems before your people feel them. AI-driven analytics surface emerging issues across the estate, predictive remediation resolves recurring faults at root cause, and automated healing removes routine disruption, shifting your workplace decisively from reactive support to proactive prevention. 

03

Measurable Adoption & Continuous Improvement

Experience data shows whether people are actually using the tools they are given, from Microsoft 365 to new AI capabilities. Getronics turns adoption and sentiment insight into a continuous improvement plan, recovering 17–37% of wasted M365 licence spend and linking every improvement to a business outcome.

Partnerships

Leading Technology & Innovative Partnerships

We carefully select tier-one technology providers and emerging innovators to proactively manage, continually improve and elevate digital employee experiences combining workplace intelligence, automation and actionable insight to create more productive, reliable and engaging ways of working.

Insights & Resources

Digital Employee Experience & Workplace Intelligence Insights

View all insights
  • Young black woman eating a snack, city streets in the background.
    Case Study

    A single-pane-of-glass global IT model for international food manufacturing

  • Research

    Whitepaper: Optimising the employee experience in the Digital Workplace

  • Article

    Industry 4.0: Digital Transformation Begins with Digital Workplace

Related Solutions

Explore Our Digital Workplace Solutions

Talk to an expert
Close-up of a support professional wearing a headset while reviewing information on a laptop, with soft screen glow illuminating the face.

AI-Enabled IT Support & Service Experience

Close-up portrait of a professional viewed through reflective glass, with subtle analytics data and soft blue light patterns overlaid on the surface.

AI Workplace Transformation & Change Management

Professional using a laptop in a dimly lit office, with blue security analytics reflected on glass surfaces and a large window visible.

Secure Modern Workspace

Two colleagues collaborating on DevSecOps initiatives in a modern office environment.

Collaboration, Communication & Smart Workplace

FAQs

You have questions. We have answers.

  • Digital employee experience, or DEX, measures how well technology supports your people in their everyday work, beyond whether systems are simply running. Getronics measures DEX continuously using device telemetry, application performance, sentiment, and adoption data, so experience becomes something you can see, manage, and improve rather than guess at.

  • We combine real-time telemetry from Lakeside SysTrack with service data, employee sentiment, and adoption insight to build a complete picture of how the workplace performs. This shows where friction slows people down, which issues affect the most users, and how experience changes over time, turning subjective frustration into objective, prioritised data.

  • Workplace intelligence turns workplace data into business value. Getronics analyses telemetry, service, sentiment, and adoption data to pinpoint where productivity is being lost, prioritise the improvements with the greatest impact, and link service performance to outcomes. It gives CIOs and business leaders an executive-level view of the workplace, not just an IT dashboard.

  • Service-level agreements (SLAs) measure whether a service is technically available; experience-level agreements (XLAs) measure whether it actually works well for employees. Getronics uses XLAs to connect service performance to real outcomes such as productivity, adoption, and satisfaction, giving leaders a view of the workplace that reflects how it feels to use, not just whether it is running.

  • Predictive remediation uses analytics and AI to identify and resolve issues before they disrupt your people. Rather than waiting for a ticket, Getronics detects emerging device, application, and performance problems across the estate and applies automated or proactive fixes, including self-healing for routine faults. This is the shift from reactive support to proactive prevention.

  • Adoption is where workplace investment turns into value. Getronics uses experience and sentiment data to show whether employees are actually using Microsoft 365, Copilot, and new AI capabilities, then targets training, communication, and improvement where uptake is low. Measurable adoption means your technology spend delivers real productivity, not shelfware.

  • Incident management protects experience by restoring service fast and stopping issues from recurring. Getronics manages incidents through a structured ITIL-aligned workflow with named major incident managers, while problem management traces recurring faults to root cause. For a leading business school, this contributed to a 30% reduction in ticket volumes.

  • Accurate asset data underpins both experience and security. Getronics maintains CMDB Golden Records of every device and software instance in ServiceNow, so issues are resolved faster, and security teams know exactly what needs patching. Software governance typically recovers 17–37% of wasted Microsoft 365 licence spend, turning asset management from overhead into measurable savings.

  • Yes. We deliver experience monitoring, workplace intelligence, incident management, and asset management across 80+ countries through our own operations and the Global Workspace Alliance. A single ServiceNow instance governs all workflows and asset records regardless of geography, while local field engineers handle on-site activities and the service desk supports 22 languages, 24/7.

  • CIOs get the data to modernise the operating model and continuously improve services. CFOs get cost-to-serve reduction, better device and licence utilisation, and spend linked to measurable outcomes. CHROs get a better employee experience through less digital friction and stronger adoption of the tools that make work easier. One capability, three executive outcomes.