Digital Workplace
Adopt AI Without
Breaking What
Works
Move from AI experimentation to real, governed adoption. We help your people get value from Copilot and automation, with the change discipline to keep production safe.
Overview
From AI Experiments to Governed Adoption
Most organisations are experimenting with AI, but few are getting safe, measurable value from it. Getronics turns AI ambition into governed adoption: helping employees use AI copilots and agents, automating workflows, and embedding new ways of working so they stick.
Because every one of those changes touches live systems, we wrap the whole programme in ITIL-certified change management, with assessment, approval, and back-out planning behind each release. The result is faster transformation without the unplanned downtime that ungoverned change causes, delivered across 80+ countries.
Governed AI Adoption
Copilots and AI capability reach your people through controlled, tested change, so you move fast without putting production at risk.
ITIL v4 Certified
Every change, rolling out copilots to a platform migration, is assessed, approved, and reversible before it ever reaches your users.
Zero Unplanned Downtime
The same change discipline behind our AI rollouts supported a full EPOS rollout across 633 retail stores with no unplanned downtime.
Our Solutions
How We Make AI Adoption Safe and Real
AI Copilot Enablement
We help your people actually use AI copilots and autopilots, with adoption planning, prompt guidance, and usage insight that turn licences into real, ...
AI Agentic Automation
Custom AI agents and automated workflows take on repetitive tasks across your environment, introduced through controlled change so nothing destabilise...
Adoption & Change Enablement
Structured communication, training, and reinforcement embed new ways of working, so transformation sticks rather than stalling after launch day.
Governed Release & Rollout
Every AI capability and platform change is risk-assessed, CAB-approved, and given a tested back-out plan, so each release reaches production safely an...
Impact Assessment & Change Control
Before anything ships, we weigh risk, impact, and resource needs and flag conflicts in the change calendar, keeping fast-moving transformation under c...
Governed AI Operations
AI capability is monitored, kept compliant, and continuously improved, with predictive analytics automating low-risk approvals so people focus on high...
Client
International Shoe Retailer
Case Study
Zero-Downtime Platform Rollout for an International Shoe Retailer
A retailer with 633 stores rolled out a new EPOS platform across UK and European branches. Getronics governed every change through a structured CAB process with full back-out planning, delivering the rollout with zero unplanned downtime.
About Us
Why Getronics for AI Workplace Transformation
AI only delivers value when people adopt it, and nothing breaks along the way. Getronics pairs practical AI adoption with disciplined change governance, so transformation is fast, safe, and measurable rather than risky experimentation.
01
AI People Want to Use
New tools only pay back when employees use them. We drive Copilot and AI adoption with planning, training, and usage insight, turning workplace investment into measurable productivity rather than shelfware.
02
Transformation Without the Risk
Behind every rollout sits ITIL-certified change management. Impact assessment, CAB approval, and back-out planning mean each AI capability and platform change reaches production tested, reversible, and signed off, never as an unmanaged gamble.
03
One Governed System
Every change and AI workflow lives in ServiceNow with full audit trails, approvals, and real-time dashboards. For one manufacturer, teams across 10 European countries managed it all from a single view.
Partnerships
AI Innovation & Trusted Technology Leaders
Our partnerships span leading enterprise technology providers, frontier AI model developers and specialist innovators. This carefully selected ecosystem gives customers access to proven platforms, emerging capabilities and the latest advances shaping the future of work.
Insights & Resources
AI Workplace Transformation Insights
View all insights
Related Solutions
Explore Our Digital Workplace Solutions
Talk to an expert
FAQs
You have questions. We have answers.
AI workplace transformation is the practice of adopting AI to improve how people work, safely and measurably. Getronics helps you enable Microsoft Copilot and AI assistants, automate workflows, and embed the change, all wrapped in ITIL-certified change management, so transformation never comes at the cost of stability.
Adoption is where Copilot investment turns into value. Getronics supports rollout with adoption planning, training, prompt guidance, and usage insight, then uses experience data to target reinforcement where uptake is low, so your people genuinely use Copilot rather than letting licences sit idle.
Agentic automation uses AI agents to carry out multi-step tasks and workflows autonomously. Getronics builds and manages these agents and introduces them through controlled change, with monitoring and compliance controls, so automation delivers efficiency without putting unmanaged risk into your live environment.
Because adopting AI means constant change to live systems, and ungoverned change is one of the biggest causes of unplanned downtime. Getronics governs every AI rollout, automation, and migration through ITIL change management, with CAB review, impact and risk assessment, and back-out planning, so you can transform quickly without breaking production.
A Change Advisory Board assesses and approves changes before implementation, evaluating risk, impact, and resource requirements. Getronics operates CABs on behalf of customers or joins existing client boards, bringing technical assessment, back-out planning, and post-implementation review. CAB governance is standard across all our managed service contracts.
By making sure no change reaches production without assessment. Every change, including each AI and Copilot rollout, is risk-assessed, approved through the CAB, and given a back-out plan before implementation, then reviewed afterwards. This discipline is what allowed an international shoe retailer to complete a full EPOS rollout with zero unplanned downtime.
Back-out planning is the prepared route to reverse a change safely if it does not behave as expected in production. Getronics builds a tested back-out plan into every significant change before it is approved, so service can be restored quickly if needed. It is a core part of our CAB process.
Getronics delivers change management on ServiceNow, a single change management system with change workflows, CMDB integration, approval routing, real-time dashboards, and audit trails. For one manufacturer, teams across 10 countries managed change requests and approvals from one interface.
Yes. Our ITIL-certified change management operates across 80+ countries under one global delivery model, with a single ServiceNow instance governing all workflows regardless of geography. Local field engineers handle on-site implementation where physical change is required.
Getronics change management is governed by ISO 20000-1 (IT Service Management), ISO 9001 (Quality), and ISO 27001 (Information Security), with ITIL v4 alignment. We hold SOC 1 and SOC 2 Type 2 attestations, independently audited across all our managed service operations.