On-Site IT Support Across Europe and the Americas
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A globally recognised jewellery retailer needed reliable on-site and remote IT support across Europe, North America, and South America. Getronics deployed field and smart-hands engineers to keep store operations, new openings, and major events running.
Business challenge
- Our customer is a globally recognized jeweller known for crafting high-quality, customisable charm bracelets and accessories.
Employees: ~27,000
Revenue (2024): ~DKK 28–30 billion (~€3.8– 4.0bn)
- They are renowned for their innovative designs and commitment to sustainable sourcing in the jewellery industry.
- Our customer needed a partner who could ensure seamless store operations by providing both remote and on-site IT services across Europe, North, and South America.
- Priorities included ensuring consistent system performance, security, and support for their retail operations.
Tangible benefits
- IT resilience: ensuring that store systems, and inventory management remain operational at all times.
- Store expansion capabilities: supporting the retailer’s growth by deploying IT infrastructure for new store openings.
- Operational savings: optimising IT infrastructure and support services to reduce costs while maintaining high performance.
How we got there
- Store Openings & Pop-ups: coordinated IT infrastructure setup for new store launches and temporary pop-up kiosks, deploying field and smart hands engineers.
- Retail IT Support: delivered both remote and on-site IT support for retail locations, ensuring uninterrupted operations.
- Headquarter & event support: dedicated on-site engineers to assist with major events.
- Timely incident resolution & efficient retail tech management: engineers across LATAM & Europe for Smart Hands support plus remote service desk agents.
