Zero-Downtime Platform Rollout for an International Shoe Retailer
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A retailer with 633 stores rolled out a new EPOS platform across UK and European branches. Getronics governed every change through a structured CAB process with full back-out planning, delivering the rollout with zero unplanned downtime.
Business challenge
- Our customer is a global retailer selling footwear in over 100 countries through a mix of company-owned stores, franchises, and online platforms. With a strong international presence, particularly in the UK, US, and Asia, they are a leading global brand in everyday and lifestyle footwear.
Employees: ~15,000–20,000
Revenue: ~£1.5–2.0 billion
- Our customer needed an IT partner to provide a service desk and seamless break-fix service for the point-of-sale terminals in all their UK and European retail branches.
- The partner would need to quickly understand their retail environment and how integral the IT support is to it.
Tangible benefits
- Delivered a single point of contact for all retail branchesand acted as a seamless extension of their internal retailIT team, capable of flexing up and down in response toretail seasonal demands.
- Cost reductions as the result of reduced incident ratesthrough our provision of 3rd line retail support andproblem management to resolve bug fixes
How we got there
- Delivered a dedicated service desk, providing IT branchspecialist retail support to their 633 stores across the UKand Europe.
- Pin Entry Device (PED) support, PCI compliance andgovernance across all UK stores.
- Data Admin on store polling with investigation andresolving of price files and corrupted sales.
- Hardware break-fix service for foot gauges and thepoint-of-sale terminals in all UK branches.
- Project services, including roll out of EPOS system.
