Digital Workplace
Connect Your
People, Places,
and Channels
Modern collaboration is more than meetings and messaging. We bring voice, video, contact centre, and smart office services together, so people, customers, and locations stay seamlessly connected.
Overview
One Connected Workplace, Wherever Work Happens
Disconnected phone systems, siloed collaboration tools, and underused buildings drain productivity and inflate cost. Getronics connects people, places, and communication channels into one managed service: cloud voice, video, contact centre, and business telephony, resilient connectivity, and IoT-enabled smart offices that show how every space is really used.
Built on tech from the world’s leading communications vendors, we help you create productive hybrid workplaces where employees, customers, and locations stay connected, secure, and cost-efficient.
Up to 75% Cost-to-Serve Cut
An AI-powered omni-channel contact centre for a global healthcare provider contained 70%+ of calls and cut cost-to-serve by 75%.
2,000 Users, One Unified Network
Getronics unified voice, video, and contact centre across a 10-building medical campus, connecting 2,000 users on a single network.
Vendor-Agnostic by Design
We build on the platforms that fit your environment, on-premise, cloud, or hybrid, matched to your needs instead of a single vendor's roadmap.
Our Solutions
Everything That Keeps People and Places Connected
Unified Communications (UCaaS)
Cloud voice, video, and messaging are consolidated into one managed platform, so every employee collaborates in the same high-quality way from any loc...
Microsoft Teams & Enterprise Voice
Full Teams telephony, Direct Routing, Operator Connect, and cloud calling, managed end-to-end with call-plan configuration, monitoring, and user suppo...
Contact Centre Integration (CCaaS)
AI-powered, omni-channel customer engagement across voice, chat, WhatsApp, and web, with intelligent routing that cuts cost-to-serve and lifts convers...
Meeting & Collaboration Services
Meeting room AV, virtual meeting rooms, and collaboration platform services that make hybrid meetings reliable and consistent everywhere.
Connectivity & Secure Remote Access
Resilient SIP trunking, network, and connectivity management with secure remote access, monitored 24/7 for call quality and uptime.
IoT-Enabled Smart Office
Occupancy analytics, automated meeting rooms, touchless access, and visitor management that cut energy waste and show how every space is really used.
Client
Global Healthcare Provider
Case Study
75% Cost Reduction for a Global Healthcare Provider
Getronics deployed an AI-powered omni-channel contact centre for a provider serving 160 medical practices and 110 million patients, containing 70%+ of calls, scaling to 15,000 a day, and lifting appointment conversion from under 40% to over 80%.
About Us
Why Getronics for Collaboration & Smart Workplaces
We connect people and places as one managed service: vendor-agnostic communications and IoT-enabled smart offices, delivered in 80+ countries under a single contract, with measurable outcomes from 57–75% contact-centre savings to campus-wide voice rollouts.
01
Vendor-Agnostic Communications
We design around your needs, not one vendor's roadmap, so you keep choice and avoid lock-in across every voice, video, and messaging platform.
02
Measurable Contact Centre ROI
AI self-service containing 70%+ of inbound calls, contact centre deployments delivering 57–75% cost-to-serve reductions, appointment conversion doubled, and $150 million in incremental annual client revenue.
03
Smarter, More Efficient Spaces
At Jakarta's Mori Tower, we replaced badges with facial-recognition access and digital visitor management, with a modular platform ready to extend to thermal screening and occupancy analytics.
Partnerships
Platforms We Deploy and Manage
Insights & Resources
Collaboration, Communications & Smart Workplaces Insights
View all insights
Related Solutions
Explore Our Digital Workplace Solutions
Talk to an expert
FAQs
You have questions. We have answers.
UCaaS (Unified Communications as a Service) delivers voice, video, messaging, and collaboration from the cloud on a per-user subscription. Unlike traditional telephony, there is no on-premise hardware to maintain, capacity scales on demand, and updates are automatic, giving you predictable per-user costs instead of capital-heavy PBX infrastructure.
We manage platforms from Cisco (CUCM, Webex Calling), Microsoft (Teams Phone, Direct Routing), NEC, AudioCodes, and Poly. Our vendor-agnostic approach designs your environment around business requirements rather than a single ecosystem, whether you need cloud-native, on-premise, or hybrid, architected and operated end to end.
Yes. As a Microsoft partner, we manage full Teams telephony environments, including Direct Routing, Operator Connect, and Teams Phone licensing. This covers call-plan configuration, policy management, device provisioning, ongoing monitoring, and user support via our 22-language global service desk.
Yes. We plan and execute zero-downtime migrations from legacy PBX to cloud voice, including SIP trunking consolidation, number porting, endpoint provisioning, and adoption support. For a 10-building hospital campus, we migrated 2,000+ clinical users to NEC SIP@Net with nurse-call integration, without service interruption.
UCaaS handles internal business communications; CCaaS (Contact Centre as a Service) is the customer-facing equivalent. CCaaS provides cloud-based management of inbound and outbound customer interactions across channels, including routing, queueing, IVR, agent desktop, workforce management, and analytics. Getronics delivers both as one integrated service.
Through AI-powered automation and intelligent routing. For a global healthcare provider serving 160 medical practices, we deployed an omnichannel contact centre that contained over 70% of inbound calls via AI self-service, cut cost-to-serve by 75%, and improved appointment conversion from under 40% to over 80%.
Smart spaces are IoT-enabled work environments that use sensors, analytics, and automation to optimise how buildings are used. This includes real-time occupancy monitoring, automated meeting-room booking, environmental controls, visitor management, and access control, feeding data to facilities teams for evidence-based decisions.
By providing real-time data on which spaces are occupied and when, sensors enable automated HVAC and lighting adjustments, so energy is consumed only where people are present. Occupancy analytics identify underused zones, letting facilities teams consolidate floors and adjust hot-desking. Organisations typically see measurable energy savings within the first year.
Yes. Smart spaces integrate with existing Building Management Systems, feeding IoT sensor data into your BMS for centralised control. We also connect with ServiceNow and Microsoft 365, so occupancy data flows into the calendars and workflows your operations and facilities teams already use, not a standalone dashboard.
Through our own operations and the Global Workspace Alliance, with field engineers in 80+ countries, we deploy communications and smart office services under a single contract and consistent SLAs. Centralised monitoring and a 22-language service desk support every site, whether one headquarters or fifty offices worldwide.