Cybersecurity
IT Service
Continuity
Management
Protect critical application services with IT service continuity planning, disaster recovery design, managed DR testing, and recovery support across hybrid environments.
Overview
Build a Clearer IT Recovery Roadmap
Getronics helps you understand which application services support critical operations, how quickly they should recover, and which gaps could slow recovery. Our IT service continuity management services combine discovery, risk review, RTO and RPO definition, disaster recovery strategy, operating model guidance, managed DR testing, and recovery workflows, and cloud infrastructure services.
You gain a practical roadmap for resilience improvement, with clear evidence for stakeholders, auditors, and regulators, plus stronger guidance for recovery priorities, data protection, and long-term service stability.
20+ Years DR Experience
Proven recovery expertise across regulated, complex, and business-critical environments.
1,800+ Security Cases Managed Yearly
Real operational experience helps teams respond faster and recover with more control.
180+ Countries Covered Worldwide
Consistent global delivery supports service continuity across regions, sites, and teams.
Client
European Insurer
Case Study
Managed DR Testing for a European Insurer
A European insurer needed stronger recovery evidence for critical applications under strict regulation. Getronics structured resilient hosting, managed DR testing, recovery workflows, and reporting.
About Us
Why Choose Getronics for IT Service Continuity
Getronics combines IT service continuity consulting, disaster recovery design, managed DR testing, recovery workflow tooling, and reporting to help you strengthen recoverability across managed cloud services and complex hybrid environments.
01
Discovery Review
We assess critical business applications, technology dependencies, recovery objectives, risks, operating needs, and stakeholder requirements before recommending practical next steps.
02
Managed DR Testing
We plan, run, and report recovery tests that validate procedures, timings, failover capability, issues, ownership, and improvement actions.
03
Recovery Workflows
We use structured workflows, dashboards, communications, and escalation routes to coordinate tasks, track progress, and support recovery decisions during complex events.
Partnerships
Tools for Recovery Planning and Response
Getronics works with trusted recovery, messaging, replication, and backup platforms to support planning, testing, execution, reporting, and evidence gathering.
Insights & Resources
Last-Line Recovery Strategies
View all insights
Related Solutions
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Talk to an expert
FAQs
You have questions. We have answers.
IT service continuity management is the area of business continuity management that helps your organisation keep critical application services recoverable during disruption and supports business continuity response. It links service priorities, recovery objectives, technical dependencies, roles, testing, and recovery workflows so teams know what to restore, how quickly, and in which order.
A business impact analysis (BIA) identifies how long each application service can be unavailable and how much data loss the organisation can tolerate. Those inputs guide RTO and RPO targets, recovery options, investment priorities, and the technical design needed to protect critical services.
Risk assessments review the infrastructure, application stack, supplier dependencies, support contracts, and existing recovery measures behind each critical service. They help identify vulnerabilities, likely impacts, and improvements needed to meet agreed recovery objectives. They also help teams prepare for emerging cyber threats affecting critical services.
Getronics can support private cloud, public cloud, hybrid cloud, DRaaS, clustering, replication, backup, and managed DR services. Recommendations depend on the application, agreed recovery objectives, commercial scope, and the level of support your team wants.
A strong ITSCM and DR plan explains the services in scope, recovery objectives, roles, communication routes, workplace cybersecurity considerations, recovery procedures, technical runbooks, testing approach, reporting, and governance. It should work for executives, service owners, IT outsourcing partners, technical teams, and auditors.
A DR management system controls the recovery process during a planned test or live disruption. It tracks tasks, timings, issues, resources, communications, progress updates, and escalation so teams can manage recovery through one structured workflow.
Testing proves that recovery procedures, roles, dependencies, communications, and failover steps work under realistic conditions. It also supports business continuity recovery by giving stakeholders, customers, and auditors clearer evidence of recoverability before a real disruption occurs.
Managed DR testing produces test plans, recovery task records, timing data, issue logs, lessons learned, revised RTO forecasts, improvement actions, and stakeholder reports. These outputs help teams improve workflows and document recoverability.
Day-to-day ITSCM activity in digital IT outsourcing environments includes monitoring hosting and replication, reviewing recovery risks, updating plans and runbooks, applying change management, maintaining dashboards, checking backup coverage, and keeping ownership clear across support teams.
Getronics brings 20+ years of experience in consultancy, design, implementation, and management of scalable DR solutions and global network services across airports, transport, manufacturing, food processing, government, healthcare, energy, insurance, and financial services. This experience also supports organisations managing manufacturing cyber threats and other sector-specific risks.