QA Transformation at a Leading Chilean Bank

The Challenge

Faced with the constant growth of its operations and the digital transformation of the financial sector, the organisation faced the need to optimise its quality assurance (QA) practices. Its objective was to guarantee the reliability and performance of its systems, ensuring that each delivery met the highest industry standards. To do so, they sought a strategic partner that offered technical expertise and advanced QA methodologies, 
helping them maintain operational excellence in an increasingly agile and competitive environment.

The Solution

Getronics implemented a comprehensive, customised solution to address the client's needs. The strategy included:

• End-to-End QA Services: Covering everything from test case development and execution to process automation and integration into continuously development pipeline.
• Agile Cells and Data Governance: Participation in 10 certification cells and 6 agile project cells, with practices aligned with the best methodologies in the market. 
• Automation and Continuous Improvement: Creation and maintenance of automation scripts for regressive and functional testing, using innovative approaches such as BDD.
• Consulting and Cultural Transition: Support in transforming the organisational 
  mindset towards a consulting-based model, promoting greater autonomy and proactivity in client teams.

Key results

• Increased Efficiency: More than 120,000 hours of certification accumulated since the start of the project, including 50,865 hours in 2023
• Operational Expansion: Growth from 1,500 to 6,000 hours per month in QA services.
• Measurable Impact: Certification of 195 projects and development of 20,700 test cases in 72 different applications.
• Adaptation to Agile Methodologies: Active participation in 10 certification cells and 6 agile cells, contributing to the agility and efficiency of the bank's processes.
• Customer Satisfaction: Continuous improvement in internal processes, increased productivity and consistent delivery of high-impact results, consolidating Getronics as a trusted strategic partner.

The collaboration between the client and Getronics is a clear example of how a strategic partnership can transform challenges into measurable achievements. With customised solutions and a focus on innovation, Getronics continues to drive the organisation's success, reinforcing its leadership in the financial market.