How Getronics became the #1 IT provider for one of Brasil’s largest banks
One of Brazil’s largest banks needed a software factory partner with proven payments expertise, CMMI Level 3 compliance, and the ability to mobilise fast. Getronics delivered a dedicated team in 15 days, grew the engagement from one business area to 17, and was recognised as the bank’s top-ranked IT provider.
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- Industry: Financial Services, Banking
- Region: South America (Brazil)
The client is a prominent financial institution ranked among Brazil’s largest banks. With over 86,000 employees, a nationwide footprint across nearly 4,000 branches, and services reaching more than 73 million customers, every improvement delivered through the partnership has the scale to impact millions.
The bank needed to maintain and continuously enhance its payments ecosystem, meaning its chosen partner had to bring proven payments expertise validated by previous client references, strong technical capabilities across Cobol, Java, Angular, and QA, and CMMI Level 3 compliance. The bank also operated an internal effort-based metrics model, requiring a full review to ensure budget accuracy and sustainable delivery.
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Challenge
The bank needed a CMMI Level 3 software factory partner with proven payments expertise and the ability to mobilise a dedicated team at speed to maintain and evolve its payments ecosystem serving 73+ million customers.
Solution
Getronics established a CMMI Level 3-certified software factory, built a dedicated team in 15 days, and delivered card processing, core transaction flows, and continuous system evolution, expanding under a cross-area model across multiple business units.
Results
Getronics was recognised as the bank’s #1 IT provider, delivering 66% above client-defined productivity targets, growing the engagement from 1 to 17 strategic business areas, and supporting over 45 million active payment cards.
Proven payments expertise, CMMI compliance, and the ability to start in days, not months
The bank’s payments ecosystem underpins services to more than 73 million customers across nearly 4,000 branches. Maintaining and continuously enhancing that ecosystem required a partner with deep, verifiable payments expertise, not just technical skills.
The bank required CMMI Level 3 compliance, strong capabilities across Cobol, Java, Angular, and QA, and the ability to work within an internal effort-based metrics model that demanded budget accuracy and sustainable delivery. Critically, the bank needed the partner to mobilise fast. There was no room for a lengthy onboarding phase: the team had to be operational and delivering within days.
A CMMI Level 3 software factory mobilised in 15 days
Getronics established a CMMI Level 3-certified software factory and built a dedicated team in just 15 days to develop and maintain the bank’s payment systems. The initial scope covered card processing, core transaction flows, and continuous system evolution.
As the partnership proved its value, the bank expanded the engagement under a cross-area model. What began as a single business area grew to span 17 strategic business areas, with the dedicated Getronics team scaling from 129 to 294 professionals, representing 128% growth. Getronics became a strategic partner across multiple business units rather than a single-function supplier.
Top-ranked provider, sustained productivity, and a partnership that keeps expanding
The results speak for themselves. Getronics was recognised as the #1 IT provider under the bank’s own accreditation model, with productivity consistently running 66% above client-defined targets. The team now supports over 45 million active payment cards across the bank’s ecosystem.
The partnership has been sustained for over seven years and continues to expand. From a standing start with a single payment contract, Getronics now operates across 17 business areas with a team that has more than doubled in size. The engagement demonstrates what a software factory model can deliver when the partner combines deep domain expertise with operational discipline and the willingness to be measured against the client’s own benchmarks.
+66% productivity above client-defined targets
Getronics consistently delivered 66% above the bank’s own productivity benchmarks, measured against an internal effort-based metrics model that required budget accuracy and sustainable delivery.
1 to 17 strategic business areas
The partnership expanded from a single payment engagement to 17 strategic business areas under a cross-area model, with the dedicated team growing 128% from 129 to 294 professionals.
45+ million active payment cards supported
The software factory maintains and evolves the payment systems underpinning over 45 million active cards, covering card processing, core transaction flows, and continuous system evolution for one of Brazil’s largest banks.
