BI & Core Platforms for a LATAM Financial Leader
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A Latin American financial group with 20M+ customers across 5 countries needed specialists for credit card platforms, BI, and ATM systems. Getronics delivered multidisciplinary teams under SLA.
About the customer
A major financial services company in Latin America, operating across 5 countries and serving over 20 million active customers. A major player in credit cards and consumer finance, it plays a strategic role within one of the region’s largest retail and financial ecosystems.
Industry: Finance & Insurance
Solution: Staffing Services - Business Applications
Challenge
The organisation was implementing a new business model focused on gaining deeper customer insights and delivering more personalised, long-term relationships. At the same time, it was undergoing a significant digital transformation, requiring unified platforms and specialised expertise to support critical areas across its financial ecosystem while ensuring operational continuity.
Solution
Getronics supported the client by delivering specialised business application services through multidisciplinary teams with strong financial services expertise. The engagement covered key initiatives across digital products and core platforms, bringing together application support, banking product specialists and quality assurance professionals aligned to the client’s transformation roadmap.
Key Results
- Delivery of specialised expertise supporting credit card platforms, business intelligence and ATM solutions
- Continuous system maintenance, ensuring operational stability and service continuity
- Level 2 and Level 3 quality assurance and SLA-compliant support for software and hardware services
- Implementation of RPA solutions for critical e-commerce processes, strengthening operational efficiency and business resilience.
