BUSINESS APPLICATIONS
Applications
Management
Services
Keep critical software running round the clock with dedicated service desks, proactive monitoring, and specialist teams across every region through tailored managed application services.
OVERVIEW
Always-On Applications, Around the Clock
The organisations that ship features fastest are the ones whose application maintenance and support run invisibly in the background. Getronics delivers enterprise application management as a full service: multi-language support around the clock, proactive monitoring that catches problems before users report them, and specialist teams who know your software as well as your own developers.
For one of Latin America's largest telcos, this model cut Tier 1 incidents by 82% while supporting 16.5 million mobile lines, freeing engineering capacity for new feature delivery.
82% Tier 1 Incident Reduction
For a leading Latin American telco provider, Getronics unified fragmented support desks and embedded shift-left practices that cut first-level incidents by 82% across 16.5 million mobile lines.
99% Customer Satisfaction Sustained
The same telco engagement maintained 99% CSAT while scaling from initial deployment to full multi-application support across Android and iOS platforms.
5 Million Daily App Users Supported
Across banking, airports, retail, and government, applications managed by Getronics serve five million end users every day without interruption.
Our Solutions
Applications Managed, End to End
Dedicated Software Factory Model
CMMI Level 3-certified software factories operated as a dedicated capability for your organisation. Continuous delivery, proven governance, and predic...
Specialist Team Augmentation Services
Plug skills gaps without the overhead of direct hiring. Getronics specialists embed into your existing teams under your management, bringing domain ex...
Applications Maintenance & Support
L1, L2, and L3 support for custom and packaged software. Incident management, problem resolution, change control, and continuous enhancement delivered...
Proactive Applications Monitoring
Catch problems before users do. Continuous performance monitoring, synthetic transactions, user experience telemetry, and automated alerting across ev...
Client
Latin American Telco Leader
CASE STUDY
Transforming Apps Support for a Latin American Telco Leader
A top Latin American telco faced a fragmented support model with recurring incidents across 20M+ active lines. Getronics unified service desks and AMS, cutting Tier 1 incidents by 82% while holding 99% CSAT.
ABOUT US
Continuous Improvement Built Into Every Engagement
Getronics provides application management services built on a shift-left philosophy: resolving problems at root cause, reinvesting saved hours into automation, and driving incident volumes down year after year. Software Factory and team augmentation models scale this approach across your entire application estate.
01
24/7 Global Desks
Three global centres and three regional hubs keep your application management running around the clock across 22 languages, so users get help wherever and whenever they need it.
02
Root Cause First
Every incident is investigated for patterns, not just symptoms, with fixes fed back into the application code so the same issue doesn't recur. The result is steadily declining ticket volumes and more stable user experiences.
03
Always Improving
Hours saved through automation get reinvested into further automation. Getronics application management operates as a flywheel: each year brings fewer manual incidents and more value returned to the business through continuous process improvement.
PARTNERSHIPS
Application Management Platforms and Partners
Getronics runs application management on leading service management and observability platforms — ServiceNow, Dynatrace, Splunk, Azure Monitor, Grafana, and Prometheus — integrated into every delivery.
INSIGHTS & RESOURCES
Applications Management Insights and Resources
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RELATED SOLUTIONS
Explore Our Full Business Apps Portfolio
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FAQs
You have questions. We have answers.
Application management services cover everything needed to keep enterprise software running reliably after it’s built — Level 1, 2, and 3 support, proactive monitoring, incident resolution, enhancements, and continuous optimisation. Getronics delivers these through Software Factories, Team Augmentation, Maintenance & Support, and Applications Monitoring, backed by 24/7 global service desks in 22 languages.
Managed application services typically include incident resolution, problem management, change implementation, release management, capacity planning, performance monitoring, and ongoing enhancements. Getronics packages these under one SLA with a single point of accountability, covering custom applications, packaged software, and SaaS platforms across multi-vendor enterprise estates.
Getronics IT application support runs through three global and three regional service centres, providing 24/7 multi-channel support in 22 languages. Customers raise incidents through phone, email, chat, web portal, or mobile app, and tickets route to the specialist team best equipped to resolve each issue, not a generic first-line helpdesk.
Maintenance keeps applications running as expected: fixing bugs, patching vulnerabilities, and responding to incidents. Enhancement adds new features, improves performance, or adapts applications to changing business needs. Getronics bundles both under a single service contract, so customers don’t need separate providers for support and development.
A Software Factory is a dedicated, CMMI-certified development and maintenance capability operated by Getronics as a service for one customer. Team, process, governance, and delivery model are tailored to your business, and the factory scales up or down as project demand changes across multiple business units.
Critical incidents go to dedicated incident managers who coordinate resolution across technical teams, communicate status to business stakeholders, and drive root cause analysis afterward. Getronics uses proactive monitoring, automated escalation, and pre-defined playbooks to minimise business impact during any severity-one event.
Yes. Getronics regularly takes over application management from other providers, including packaged software suppliers and in-house teams. The transition process includes knowledge transfer, documentation review, shadowing existing support, and a parallel-running phase before full cutover. Most takeovers are completed within 8 to 12 weeks with zero service disruption.
SLA commitments are tailored to each engagement, but typical Getronics application management contracts include response times based on incident severity, resolution time targets, availability percentages (often 99.9% or higher for critical systems), and customer satisfaction thresholds. All SLAs are backed by CMMI Level 3 process discipline.
Application performance management is the practice of monitoring, measuring, and optimising how software performs in real time, covering response times, throughput, error rates, and user experience metrics. Getronics embeds application performance management into every managed engagement through tools like Dynatrace, Splunk, and Azure Monitor, providing continuous visibility into application health and enabling proactive intervention before performance issues affect end users.
Application lifecycle management covers every stage of an application's existence, from initial requirements and development through deployment, operations, maintenance, and eventual retirement. Getronics supports the full application lifecycle through its development, modernisation, QA, and managed services capabilities, giving organisations a single partner across the entire journey from first line of code to long-term production support.