25 years, 190+ branches, one trusted IT partner
The UK's leading food wholesale provider chose Getronics as its long-term technology partner and has kept choosing us for over 25 years. From managing a nationwide IT estate to absorbing acquisitions without missing a beat, we've delivered the reliability and scale that earned a renewed three-year contract in 2025.
Talk to an expert
- Industry: Wholesale, Retail, Food & Beverage
- Region: United Kingdom
The client is the UK’s leading food wholesale provider, operating over 190 cash and carry branches, eight distribution points, five logistics sites, and six support centres across the country. The business serves independent retailers, caterers, and small businesses through both physical branches and a national delivery service.
Getronics has worked in a trusted partnership with the client for over 25 years, providing a wide range of infrastructure and application services. Due to the strength and consistency of this relationship, Getronics was awarded a new three-year contract in April 2025.
On this page
Challenge
The client needed a partner that could maintain high service levels, deliver added value as new services were introduced, retain a flexible and personalised approach to service delivery, and provide enhanced security capabilities.
Solution
Getronics delivered a comprehensive, incrementally expanded set of IT services covering service desk, desktop support, hosting, operations, infrastructure, security, project management, and application management, supported by flexible on-site engineering and a consultative approach to acquisitions.
Results
The partnership has been sustained for over 25 years, with the client awarding a new three-year contract in 2025 based on consistent service quality, business agility during acquisitions, and scalable, bespoke IT support across a nationwide estate.
Keeping pace with growth and acquisitions across a nationwide wholesale operation
The client operates one of the UK’s largest wholesale networks, with over 190 branches, multiple distribution centres and logistics sites, and a national delivery service. As the business grew through acquisitions, it needed an IT partner that could absorb new systems and estates without diverting internal resources or disrupting day-to-day operations.
At the same time, the client required a flexible, personalised approach to service delivery rather than an off-the-shelf model. New services and capabilities needed to be introduced incrementally, and the provider had to be willing to deploy dedicated individuals where a bespoke approach was preferred. Enhanced security services, including privileged access management and Zscaler, added a further layer of requirements.
A comprehensive, incrementally built IT service model with dedicated support
Getronics adopted a consultative approach from the outset, providing insight into estate status, patching levels, and security posture during each acquisition. Flexible, scalable on-site engineering support was made available at short notice, ensuring new sites could be integrated without operational disruption.
Over the course of the partnership, Getronics incrementally introduced a comprehensive set of IT services spanning service desk, desktop support, hosting and operations support, infrastructure management, security services, project delivery, and application management. Where the client preferred dedicated individuals rather than a pooled resource model, Getronics provided them.
Getronics also developed and maintains two customer-facing mobile applications for the client: a retail store app serving 2,500 locations and a wholesale ordering app, both built on the Getronics SmartHub framework and hosted on Microsoft Azure.
A 25-year partnership that keeps delivering
The partnership has delivered sustained value across more than two decades, and the client benefits from business agility during acquisitions, with new systems brought into the fold without diverting internal resources while maintaining service levels across existing operations.
The bespoke, dedicated service model gives the client a personalised relationship rather than a transactional one. Scalable support enables ad hoc increases or reductions in service scope as business needs change, freeing up internal teams and generating additional operational flexibility. Fully redundant UK operations provide business continuity and disaster recovery assurance.
The strength of the relationship was confirmed in April 2025 when the client awarded Getronics a new three-year contract, extending a partnership that has now spanned more than a quarter of a century.
25+ year partnership
Getronics has served as the client’s trusted IT partner for over 25 years, with a new three-year contract awarded in April 2025 on the strength of consistent service delivery.
190+ branches supported nationwide
Getronics provides IT services across over 190 cash and carry branches, eight distribution points, five logistics sites, and six support centres across the UK.
2,500 retail stores served by mobile apps
Two customer-facing mobile applications developed and maintained by Getronics serve 2,500 retail locations across the UK, enabling store managers and customers to search products, place orders, and manage accounts.
