Technology insights shaped by real-world delivery
Explore expert perspectives, emerging trends and practical guidance that help technology leaders navigate change, reduce complexity and make better business decisions.
- 4 min read
- 12 min read
10.05.2024Reinventing Customer Support with AI: Improving Efficiency and Satisfaction
Finding ways to engage customers and keep them engaged has been a challenge faced by businesses for decades. With disintermediation and the continued digitisation of the customer experience eroding traditional business models, the rewards for successfully doing so have never been higher. They’re now more loyal, have more touchpoints with chosen brands, and deliver greater value over their lifetimes than ever before.
- 14 min read
- 4 min read
11.04.2024“The outlook for Latin America is highly promising, thanks to a unique blend of skilled talent and profitable IT”, says Nitin Bhudia, Director of Innovation at Getronics
With a focused selection of cutting-edge AI applications aimed at enhancing Customer Experience (CX), boosting revenue, and streamlining costs, Getronics will be a key participant at the revamped Web Summit Rio. This year’s edition of one of the globe’s premier tech expos is slated to run from April 15th to 18th, anticipating a turnout of 30,000 attendees. Web Summit Rio holds a prominent spot on the roster of top international innovation events, having brought together over 21,000 individuals at Riocentro in 2023.
- 12 min read
22.03.2024The EU AI Act: Background, developments, and enforcement timelines
Artificial intelligence (AI) has grown from a relatively obscure concept to something that’s quickly changing our lives in just a few short years. According to a recent study, the global AI market will grow 37% annually from 2023 to 2030, creating more than 130 million jobs. Although this rapid proliferation of AI brings excitement and fear in equal measure, depending on who you ask, there’s an elephant in the room—regulation.
- 4 min read
08.03.20245 Steps to Success with Getronics
Digital transformation is a big project for even the most established business and having the right partner to guide you and keep everything in check will help to make it painless—especially when your partner has helped hundreds of businesses on their transformation journeys.
- 5 min read
02.02.2024Key Considerations for 2024: Tech Trends and Challenges
In a world where uncertainty prevails, effectively managing opportunities and utilizing available tools is crucial, and technology stands poised to play a pivotal role in driving efficiency and progress for companies. As we explore the 2024 tech trends, we will focus on generative AI, cybersecurity challenges, the evolution of No-Code platforms, and environmental hurdles that impact the technology industry.
- 7 min read
- 5 min read
28.12.2023Optimising Operational Costs Begins with Your Digital Workplace
We recently explored how organisations rushed to implement a digital workplace strategy during the emergence of the coronavirus pandemic in early 2020, and how it meant that the majority of these workplaces were deployed without any long-term planning or strategy.
- 7 min read
28.12.20235 Ways to Eliminate Friction and Optimize Your Digital Workplace
The digital workplace has existed for quite some time, but it wasn’t until the coronavirus pandemic rolled around that it came into the mainstream. As organisations were abruptly plunged into remote working, they were forced to accept what was then referred to as the new normal.